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SATA external drive in drive enclosure not recognized

by tgconte / October 11, 2008 10:59 PM PDT

Hard Drive: Western Digital Caviar SE16 500GB 7200m 16MB, SATA-300, OEM
Hard Drive Enclosure: Vantec NexStar-3 3.5" USB/eSATA/Firewire 800/400 Interface
OS: Windows XP Home Edition with service pack 2
PC: HP Pavilion a1250n HP Media Center PC

Cannot get SATA drive recognized. Get nothing in MY COMPUTER or DISK MANAGER. Motherboard is an MSI Amethyst M 1.0 with two SATA connectors on it. One is used by internal SATA drive, SATA2 & works well. I connected the other SATA3 connector with the SATA cable attached to SATA to eSATA braclet.

Does not work. Does not work on USB 2.0 connection either. Any suggestions???

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Just checking.
by R. Proffitt Forum moderator / October 11, 2008 11:10 PM PDT
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Just checking
by tgconte / October 12, 2008 12:13 AM PDT
In reply to: Just checking.

Bob,

Thanks for the quick response. I did try the disk management route but the external drive not recognized in either My Computer, on the system tray or in disk management, hence I cannot partition it.

It sounds like there is a problem with SATA external drives on a computer referring to your reply.

I expected it to work for two reasons.

1: Purchased SATA internal drive because I thought it would work being that the internal drive I have in my pc now (Drive C:\) is a SATA drive & has worked fine for over a year.

2: The hard drive enclosure I purchased states USB control also. I'm not sure if I understand that correctly. Does that mean you can just place & connect the SATA drive into the enclosure then via USB connection from enclosure to PC it would be recognized?

Or, as I thought, install the eSATA adapter into the pc, connect it to the other SATA connector, which is underneath the SATA connector that my internal drive is connected to, & it would work.

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1: Purchased SATA internal drive because I thought it would
by R. Proffitt Forum moderator / October 12, 2008 12:31 AM PDT
In reply to: Just checking

1: Purchased SATA internal drive because I thought it would work being that the internal drive I have in my pc now (Drive C:\) is a SATA drive & has worked fine for over a year.

That's a good first step but for XP, since XP knows nothing about SATA the issues are fairly deep. You must understand if you installed the SATA driver or are using the IDE SATA BIOS EMULATION as well as enabling SATA ports. There are many many variations here so all I can offer is that it's a deep issue without complete details about your setup, bios settings and more I can't offer a do-this.


2: The hard drive enclosure I purchased states USB control also. I'm not sure if I understand that correctly. Does that mean you can just place & connect the SATA drive into the enclosure then via USB connection from enclosure to PC it would be recognized?

NO. Even with that we still need to partition and format a new drive. It's not automatic.

"Or, as I thought, install the eSATA adapter into the pc, connect it to the other SATA connector, which is underneath the SATA connector that my internal drive is connected to, & it would work."

Sorry, it's not that simple. While Vista helped by adding support for many SATA connections you appear to run XP so you need to check your BIOS settings and more.
Bob

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SATA HARD DRIVE NOT RECOGNIZED
by tgconte / October 12, 2008 12:47 AM PDT

I checked my BIOS & the following entries are configured as:

ON THE ADVANCED TAB
Onboard SATA-1 adapter.....ENABLED
Plug & Play OS.....YES
Local Bus IDE adaptor.....BOTH
USB Legacy mode.....AUTO
Reset Configuration Data.....NO
Onboard LAN.....ENABLED

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Onboard SATA-1 adapter.....ENABLED
by R. Proffitt Forum moderator / October 12, 2008 12:55 AM PDT

Onboard SATA-1 adapter.....ENABLED
Local Bus IDE adaptor.....BOTH

There's an issue there. I can't tell if your BIOS is reporting the new drive. I also can't tell if your BIOS is setup to emulate IDE for SATA connected drives. All this is not automatic, is not standardized and you as the builder must read the manual for any clue about it.

The BIG thing is is the BIOS does not report a drive, neither will Windows. Same for the USB connection. Windows won't report the drive until it's partitioned, formatted and the drive letter shows in disk management. Many didn't expect it to require those steps.
Bob

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(NT) Did it work before or is it brand new ?
by VAPCMD / October 11, 2008 11:55 PM PDT
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internal drive & hard drive enclosure both brand new
by tgconte / October 12, 2008 12:20 AM PDT

Both the internal drive & hard drive enclosure units are both brand new. Has capability of both SATA or USB connection, but I cannot get either to work. Drive not recognized. Cannot use Disk Management to partition drive because it has to be recognized in order to select it for partitioning.

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(NT) Is the device (HDD controller) 'enabled' in the BIOS ?
by VAPCMD / October 12, 2008 12:26 AM PDT
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HDD CONTROLLER
by tgconte / October 12, 2008 12:52 AM PDT

Checked BIOS, nothing stating HDD Controller. Following are entries I thought might be associated with the controller.

ON THE ADVANCED TAB
Onboard SATA-1 adapter.....ENABLED
Plug & Play OS.....YES
Local Bus IDE adaptor.....BOTH
USB Legacy mode.....AUTO
Reset Configuration Data.....NO
Onboard LAN.....ENABLED

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If the HDD works in the system but not when mounted
by VAPCMD / October 12, 2008 2:11 AM PDT
In reply to: HDD CONTROLLER

in enclosure...the only thing left is the enclosure.

Let us know what you find.

VAPCMD

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Removed current SATA drive that was working, put in new SATA
by tgconte / October 12, 2008 7:34 AM PDT

I removed current hard SATA drive that has been working fine for over a year. Replaced it with new SATA drive I purchased two day's ago. The hard drive was not detected. I don't have a copy of Windows XP CD so had to use the restoration CD that came with pre-built HP desktop.
Boot order was CD first. Would not go into restoration setup. Just displayed message no drive found. Can I be sure that the new SATA drive is bad, or did I miss doing something different during boot or in BIOS setup?

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In the enclosure....
by R. Proffitt Forum moderator / October 12, 2008 7:49 AM PDT

The eSATA port is a simple passthrough connection. Since the BIOS can't see it, it's time to cut this drive loose and make a warranty claim.

I missed where you wrote the host PC details. Some had size limits.

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HD size limits
by tgconte / October 12, 2008 10:49 AM PDT
In reply to: In the enclosure....

I checked & found out that this PC can take a 500GB drive. I will try to find out more info from HD enclosure tech. Thank you all for your help.

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HP Pavilion a1250n Desktop PC " SATA Drive " Disk not recogn
by fotoboblasvegas / July 8, 2009 9:38 AM PDT
In reply to: HD size limits

I have the same tower,a HP Pavilion a1250n Desktop PC, and the hard drive has failed. I would like to use a 500GB drive (Western Digital WD5002ABYS). I have used this drive as a drive in a D-Link DNS-321 NAS box and all worked as it should. After I put this drive in to replace the factory 250GB drive I get the message "Drive Not Recognized". I am trying to reload the system with the the recovery disks I ordered from HP for this specific PC. Any suggestions would be super helpful! Thank you.

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