Thanks for your message. But just so you know: if you want Samsung support, I support US products and customers. And from what I can tell, this model is for UK. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung UK portal for support on that product: http://www.samsung.com/uk/support/model/UE40ES5500KXXU
Hope this helps you!
I bought a samsung smart 40 inch led tv about a month back along with a samsung wifi dongle.i connected the dongle to the tv and it connected fine with the internet.but now i cannot open any app that require the internet, i checked the internet connections, it says" no network cable or samsung wireless lan adapter connected. Please plug in a network cable or a samsung wireless lan adapter". The wifi dongle was connected from the time i installed the tv ( just a month ago) and has never
been touched .please help me get this issue sorted , i am not sure if the samsung wifi dongle is not working as its been only one mongh since i bought it.
Samsung tv model: UE40ES550
Samsung wifi dongle model: SAM WIS12ABGNX