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Samsung UNB6000 does not recognize ASUS N71JQ Laptop?!

by phibaman / August 5, 2010 5:09 PM PDT

I've tried nearly everything. Turning the tv off, start laptop first (and vice versa) and other combinations. I've refreshed to tv to find the device but nothing is ever found. I've tried to rename the HDMI input name. I've tried all HDMI ports and still connection is found.

The strange thing is my laptop recognizes the tv as it is shown in the Desktops & Displays of the Catalyst Control Center Interfaces.

My TV however picks up nothing on the screen and when I refresh it to search for new devices, its does not find the laptop hooked up to it.This appears to be a failure on the TV's part to recognize the laptop. The HDMI Cable is not defective because I have used it to connect my PS3 to it and it works just fine. So that leads me to determine if my there is a software patch update to my TV, specifically to read this laptop.

I have searched all over the net and cannot find any updates for a SAMSUNG UNB6000 LED TV.

Any clues or suggestions anyone? There's no firewall or protection feature on the tv that I have to reset right?

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Display
by jw650 / August 5, 2010 7:03 PM PDT

You didn't mention whether you'd switched the laptop display to the HDMI port. There is often a function key to do this.

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Laptop HDTV Display
by phibaman / August 6, 2010 7:24 AM PDT
In reply to: Display

Yes, I have tried switching the display using the function keys between the two devices.
1. I tried the make the TV as my primary display. did not work.
2. I have also tried to extend the screen from my laptop to TV
display. this did not work as well.


The problem clearly is that the TV does not recognize the laptop for some reason but the laptop acknowledges that there is a TV display. Are there some settings with my laptop that I have to change?


And for the second poster, ues I have tried the edit the hdmi port names to "PC, DVI, etc." and all of them do not seem to work.

This is very strange. Is my TV defective? Is there updates to fix this issue from Samsung?

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Samsung UNB6000 does not recognize ASUS N71JQ Laptop?!
by Samsung_HD_Tech Samsung staff / August 6, 2010 5:49 AM PDT

phibaman,

You might also Edit the Name of your input. To do this using the remote, push:

MENU > INPUT > EDIT NAME > "PC" (or you can also try "IPTV")...

...to see if that allows the signal to go through. But by default, I would try editing the name of the input to PC and then going back to the computer to see if you can send the signal.

If you get a message that says, "Mode Not Available", then change resolutions to one listed in the manual that supports a PC signal.

--HDTech

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Editing HDMI input names
by phibaman / August 9, 2010 2:27 AM PDT

Yes, I have already tried editing the HDMI input names. None of the options work.

The Samsung UNB6000 does not seem to pick up any signal from my laptop for some reason. Is there a patch or software update that I would need to install for the tv so that it is able to recognize it?

What other solutions can I look into so that I can resolve this issue?

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Editing HDMI input names
by Samsung_HD_Tech Samsung staff / August 9, 2010 6:30 PM PDT

phibaman,

The only update I can think of would be to check your video card for an updated driver or software update - or perhaps try a different HDMI cable. Unfortunately, that's all I have to offer.

--HDTech

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HDMI Cable
by phibaman / August 12, 2010 6:22 AM PDT

I've tried different HDMI cables and I've updated the most recent drivers for my video card. This problem still occurs and I cannot get the display to show on my HD TV.

Is there another Samsung Representative that may be able to assist with this issue?

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HDMI Cable
by Samsung_HD_Tech Samsung staff / August 12, 2010 5:41 PM PDT
In reply to: HDMI Cable

phibaman,

Yes there is. I'm sorry I wasn't able to solve the issue.

The Samsung customer service center can be reached at 800-SAMSUNG, and they may be able to assist.

One last attempt would be to make sure that you have the latest drivers for your video card. Catalyst seems to do a pretty good job at that, but you might want to check for updates.

--HDTech

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