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Question

Samsung UN55D8000 WIFI ISSUES

by alacan62 / October 30, 2013 2:46 PM PDT

I purchased a Samsung UN55D8000 back in Feb 2012, In Feb 2013 the MB was replaced because the TV kept power cycling. Now I am having WIFI issues. It started about a month ago. I have twonky server on my main system and I use that to connect to the Samsung Smart TV. I stream all my shows and it has been working great. Then about a month ago I started getting intermittent connection issues, I would be in the middle of watching a movie and get the message "device disconnected" and I'm back to regular TV. When I check the source my Network is no longer available. I have my tablet with me so I checked and the WIFI is up and I can connect to my LAN and to the internet. I have an app on my tablet for the Samsung remote control and when I search using that the TV can not be found. I can go though and reset the Network and restore it but it just drops off after a while. I used a WIFI analyzer and moved to channel 8. I also shut down my dual band but that did not work.I have gone through the gambit with Samsung support. I've done the Firmware upgrade, the factory reset and changed the DNS (that did not make any sense) to no avail... One interesting note my model number under the contact Samsung menu is incorrect. It shows my model as a UN46D8000 instead of the UN55D8000 that it really is. I think this may be when the md was changed out but I could not tell you for sure. Any help would be greatly appreciated...

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All Answers

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Answer
Have you tried another WiFi adapter?
by R. Proffitt Forum moderator / October 30, 2013 4:45 PM PDT

I use the WNCE2001 from time to time. That and powerline bridges since WiFi interference is getting worse as more folk install more routers.
Bob

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Samsung UN55D8000 WIFI ISSUES
by alacan62 / October 31, 2013 12:33 AM PDT

Thanks for the info but that would defeat whole pupose of purchasing a Smart TV with WIFI...

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Then back to Samsung for a fix.
by R. Proffitt Forum moderator / October 31, 2013 2:14 AM PDT

Then let's see what Sam says next.
Bob

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Samsung UN55D8000 WIFI ISSUES
by alacan62 / October 31, 2013 2:51 AM PDT

Samsung just agreed to do a one time accommodation to repair my Smart TV... That speaks volumes about Samsung and how they stand behind their products. I appreciate the feedback...

Thank you
Eddie

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Re: Samsung UN55D8000 WIFI ISSUES
by Samsung_HD_Tech Samsung staff / October 31, 2013 3:06 AM PDT
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