Samsung forum


Samsung UE22ES5410 slow to respond

by Joeworcs / October 26, 2012 5:56 PM PDT

Just bought this TV, picture is great, but the apps, iPlayer, dnla etc all take around 4-5 seconds, sometimes more, to respond. Is this normal? Does anyone else with a 5 series find this?
It's 1 day old so can easily be swapped over.

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Clarification Request
by Joeworcs / October 28, 2012 2:58 AM PDT


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No such app here.
by R. Proffitt Forum moderator / October 28, 2012 3:28 AM PDT
In reply to: Bump

So I can't comment except that this app appears to be not from Samsung. Be sure to feed back to the app authors.

However I find Netflix and such to be affected by the speed of the internet or Netflix server response times. As those are out of our control (Samsung as well) then if Love Films or an app takes a long time to get an answer from some server that is not at Samsung or in your country then we are back to discussions such as "Was this Smart TV such a good idea?"

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Re no such app here
by Joeworcs / October 28, 2012 4:59 PM PDT
In reply to: No such app here.

It's all apps that's are slow to initialise. I have 40MB/s fibre so it's definitely not Internet speeds.

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I didn't read that in your first post.
by R. Proffitt Forum moderator / October 29, 2012 3:28 AM PDT
In reply to: Re no such app here

It appears as if this product does not perform well enough for you. Time to send it back.

All Answers

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Re: Samsung UE22ES5410 slow to respond
by Samsung_HD_Tech Samsung staff / October 29, 2012 5:41 AM PDT

Hi Joeworcs,

Thanks for your message. But just so you know, if you want Samsung support, I support US products and customers. And from what I can tell, this model is for Netherlands. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung Netherlands portal for support on that product:

Hope this helps you!

HD Tech

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Re: Samsung UE22ES5410 slow to respond
by Joeworcs / November 7, 2012 7:18 PM PST

The item is actually a UK model. After a few days use it has speeded up and is now fine thanks.

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Re: Samsung UE22ES5410 slow to respond
by Samsung_HD_Tech Samsung staff / November 7, 2012 11:28 PM PST
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