Samsung forum

Question

Samsung TV screen flickers

by BlondeasTheyCome / February 25, 2013 3:54 PM PST

I have a Samsung Plasma 55" 2 months new and not all the time but sometimes the picture is bright and sound loud then the TV goes black for a second and the picture comes back dull and sound quieter. It will flick between these two until you turn the TV off after awhile. Can anyone please help? Is this an automatic setting I need to turn off as it's going mad?

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Answer
Re: Samsung TV screen flickers
by Samsung_HD_Tech Samsung staff / February 27, 2013 1:09 AM PST

Hi BlondeasTheyCome,

I'm very sorry to hear that has happened, and I apologize for any inconvenience this may have caused you. In order for me to help you most accurately, please provide the complete model code for this device.

Regards,
HD Tech

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Samsung TV screen flickers
by BlondeasTheyCome / February 27, 2013 5:01 AM PST

Hi

Thanks for quick response... looks like I was upping the size of my TV as it's only 51" Silly model nubmer is below

PS51E550D1MXRD

Hope this helps, as it only happens every now and then I was wondering if it was the lighting of the room and some automatic feature turned on.

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Re: Samsung TV screen flickers
by Samsung_HD_Tech Samsung staff / February 27, 2013 5:14 AM PST

Hi BlondeasTheyCome,

Thanks for your message. But just so you know, I support US products and customers. And from what I can tell, this model is for New Zealand. (Correct me if I'm wrong.) So if you want the most accurate information, here's the Samsung New Zealand portal for support on that product: http://www.samsung.com/nz/support/model/PS51E550D1MXRD

Hope this helps you!

Regards,
HD Tech

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