Samsung

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Samsung tv, audio out not working

by richdell2 / March 16, 2011 6:24 AM PDT

My problem is, I can't get the "Audio out" to work. I hooked up an amplifier and speakers (which I tested) but I don't get any sound. There is a very slight "pop" when I turn the amp's power switch on. If I turn the gain on the amp all the way up, I can hear a very slight sound , but not enough to understand the voices. I have everything hooked up the way the manual instructs. Thank you for any help you can supply.

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Samsung tv, audio out not working
by Samsung_HD_Tech Samsung staff / March 16, 2011 7:06 AM PDT

richdell2,

What model is the TV?

--HDTech

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Samsung tv, audio out not working
by richdell2 / March 16, 2011 1:06 PM PDT

There are 4 model numbers on the manual cover, I don't know how to determine which mine is. It is either TX-P2675WH, TX-PP3075WH, TX-P2775H OR TX-P3275H.
The Samsung web site has a feature, "find my model number" but I can't get it to work.
Thanks for getting back to me.

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Samsung tv, audio out not working
by Samsung_HD_Tech Samsung staff / March 18, 2011 12:07 PM PDT

richdell2,

Did you try a different input on your amplifier?

Are you using RCA outputs, or the digital optical outputs? If you have optical on the receiver, try the digital optical audio outputs.

--HDTech

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Samsung tv, audio out not working
by richdell2 / March 18, 2011 9:27 PM PDT

Yes I tested the amp and speakers with the output from a CD player, and it works fine.

I don't have anything that uses an optical input, only the RCA.

Thanks

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Samsung tv, audio out not working
by Samsung_HD_Tech Samsung staff / March 19, 2011 10:07 AM PDT

richdell2,

Is there an audio menu in the television that allows you to switch the audio to "External Speakers" or a similar audio function?

Usually by pressing:

Menu > Audio > xxxx <--- there may be an option to toggle the audio to the external ports.

To find your actual model, there should be a sticker behind the TV, usually behind the right speaker.

--HDTech

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Samsung tv, audio out not working
by richdell2 / March 19, 2011 9:57 PM PDT

There is nothing in the menu referring to speakers, only for customizing the sound.

I did find the model sticker, it is TX-P2775H.

Thank you.

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Samsung tv, audio out not working
by Samsung_HD_Tech Samsung staff / March 20, 2011 11:41 AM PDT

richdell2,

Then the connection should be sending audio.

From the manual, here's the RCA connection from the TV to your receiver:

http://i397.photobucket.com/albums/pp60/samsung_hd_tech/audioout3.jpg

Check to see that your amp isn't in a "monitor" state, or that it's connected and on the right setting.

If that's not the case, it may be an issue with the TV or the wires.

--HDTech

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Samsung tv, audio out not working
by richdell2 / March 20, 2011 9:19 PM PDT

Yeah, that's how I'm connected. The amp is a very simple Pyle Pro, only one way to use, and I tested it on something else. I tried different cables as well, so I guess it's the TV. I really appreciate your efforts, but I guess we're done.

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Samsung tv, audio out not working
by Samsung_HD_Tech Samsung staff / March 21, 2011 11:17 PM PDT

richdell2,

Sorry I'm not able to assist further. If you like to have your unit inspected or repaired, you might want to reach out to the Samsung customer service center at 800-SAMSUNG.

--HDTech

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