Samsung forum


Samsung Syncmaster SA350 - source button won't respond?

by zephah / March 9, 2013 8:48 AM PST

I have a Samsung Syncmaster SA350 that I've had for about a year, and today when I left for work, I just left my monitor on (it auto sleeps when I don't do anything for 10 minutes)

When I got home from work, the input was on "HDMI" which I've never had it at, as I connect through DVI. It's absolutely stuck, the source button won't do anything at all if i keep it plugged in through DVI, it doesn't even respond. If I hit the power button on the monitor and turn it off, then back on, it will say "HDMI" in the top left corner, and if I hit the source button then, it just goes black and I'm stuck again.

I tried just plugging it in through VGA, and nothing happened, same result. If I plug it into HDMI, it will give me a gray screen instead of a black screen, and allow me to hit the source button, but then it just bounces back and forth between "Analog" and "HDMI" until eventually pausing before being stuck at the "Check Signal" screen, in which it just says HDMI, and won't let me change the input again.

I can't use the menu to do a factory reset, if I hold down the menu during the "Check Signal" screen, it says that the test is good, but then nothing else afterwards. The menu button works, on occasion, but doesn't actually let me navigate the menu at all.

I tried contacting the Samsung Support number that comes up on Google, but the person I spoke to only gave me basic tips on what to do (that I have already tried) and then told me that the technical support would definitely be able to solve my issue that day. Which was great to hear, but then she ended off with the kicker that "If I pay $99 today, or $149 for coverage for the next 6 months" which is a pretty big bummer, as for $149, I could just outright buy a new monitor.

I've never had a monitor break down, or have any issues. I've always bought Samsung monitors, so I'm completely confused. I've done just about everything I can conceivably think of - and I'm totally at a loss.

I wish the Samsung support wasn't such a horrible experience though =/ It may be the reason why I no longer purchase Samsung products going forward, which totally bites.

Thanks in advance either way

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All Answers

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Possible Solution
by Silo7 / March 11, 2013 7:56 AM PDT
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won't power up
by jeffwa2012 / June 30, 2013 11:29 AM PDT
In reply to: Possible Solution

I guess I touched the power button while updating the firmware. Now the monitor is dead without any sign of power.
Any suggestions to repair or just trash it?

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fixya link above
by dontgetmestarted / August 31, 2013 8:10 AM PDT
In reply to: Possible Solution

OMG! I thought my monitor problem was fatal after only owning it for a little over a year but I googled for a solution and the link you posted WORKED LIKE A CHARM. I am thrilled to have fixed this myself with having to call for and pay a tech. I can't thank you enough! my monitor is back like it was before I downloaded the latest itune version of software which screwed it up. technically challenged here. Michele

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Follow Up
by Silo7 / March 11, 2013 10:43 AM PDT

I used the information from the link supplied in the solution provided earlier, short answer is that It worked. The 24" SA350 I have was only showing a moving dialog box with HDMI text in it, touch controls did not work except for power button. I thought it was toast until I stumbled on the solution article. VERY important, when I installed the firmware utility from Samsung, it required a restart. Upon restart the utility started on its own. With any firmware you must make sure you don't power down or turn off the device during process. The video in the previous solution basically shows you the steps but make sure dual video out card sees both monitors before a restart after utility is installed. I got lucky that this solved my issue, but thanks to the folks that posted the solution in the link.

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