Samsung forum

Question

Samsung support for laptop

by Annie-999 / January 22, 2013 12:48 AM PST

Can anyone advise on my legal position. My series 9 laptop would not boot - read about this problem on the Internet, something to do with a jack. Anyhow, it has been collected for repair. Their 3rd party says there is liquid damage and so not covered by warranty and want £85 ex vat for return or I pay minimum £500 for repair.

I was confident that it would be covered by warranty so am shocked at their response and now they will not return my laptop without paying their "minimum service charge" which I understood would be if I gave them the go ahead to repair it.

Advice?

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All Answers

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Answer
Get the laptop back.
by R. Proffitt Forum moderator / January 22, 2013 1:05 AM PST

And to save your files, I find putting the HDD into some USB case to be best. I connect that to my other PC and get the owner's files out.

It appears you don't do your own repair so the best plan is another laptop.
Bob

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But why should I pay £85 + vat
by Annie-999 / January 22, 2013 4:32 AM PST
In reply to: Get the laptop back.

I am being held to ransom ... It's not right.

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I can't address that.
by R. Proffitt Forum moderator / January 22, 2013 4:42 AM PST

But any business has to pay its employees so there is usually a handling fee for out of warranty issues. If your files are not worth 85 bucks then you may be saving a few bucks. Here in the USA you have to pay to dispose of dead gear. I guess folk wonder why I give away dead things but I found it easier to put an item of freecycle.com than pay at the disposal counters.
Bob

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