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Resolved Question

Samsung Smart TV Wifi Issue

by MultiTaskZA / April 2, 2013 12:36 AM PDT

Hi all - My first post.

I've been looking for sollutions here but could not find any unless I've missed it somewhere.

My Series 6 scans for wifi signals but eventually just times out and cannot pick up any signals. My TP-Link router is only 2 meters away and I have 2 iPhones, iPad, Laptop that works flawlessly with the router's wifi.

Router details:
Authentication: WPA-PSK
Encryption: AES
CCID: broadcasted
MAC ADDRESS: deactivated

I tested the wired connection and works fine but I need it to be wirelessly connected.

Is this router related, because my iphone manages to pick about 3 other networks, but maybe it has a stronger wifi antenna?
I would appreciate any help, thx!

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All Answers

Best Answer as chosen by MultiTaskZA

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WiFi Issues
by Samsung_HD_Tech Samsung staff / April 2, 2013 1:08 AM PDT

Hi MultiTaskZA,

What is the full model code of your product? Once I have that information, I can better address your product concerns.

-- Samsung HD Tech

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Model
by MultiTaskZA / April 2, 2013 4:55 PM PDT
In reply to: WiFi Issues

Hey

The Model is UA40ES6200R

I've since done a software update on the tv but no luck.

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re: Model
by Samsung_HD_Tech Samsung staff / April 3, 2013 3:03 AM PDT
In reply to: Model

Hi MultiTaskZA,

Thanks for that info. It may be a hardware problem with the wireless card in the TV. But just so you know, I support US products and customers. And from what I can tell, this model is for India. (Correct me if I'm wrong.) So if you want the most accurate information, here's the Samsung India portal for support on that product: http://www.samsung.com/in/support/model/UA40ES6200RMXL

Hope this helps you!

Regards,
HD Tech

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South Africa
by MultiTaskZA / April 3, 2013 3:54 AM PDT
In reply to: re: Model

Thanks for the response!

I Live in and bought the tv in Cape Town, maybe it was originally India bound, be here we are Wink

So you think it's down to hardware? Sad but guess I'll call them out and let you know.

Thx!

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Resolved
by MultiTaskZA / April 5, 2013 6:43 AM PDT
In reply to: re: Model

Turns out it was indeed hardware. Returned and the new one works perfect.

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UA55ES7500M series 7 same problem
by Lucasrenzi / January 25, 2014 5:55 PM PST
In reply to: WiFi Issues

My wifi just stopped working. I've enjoyed three seasons of a tv show via wifi DLNA without a hitch, then the TV just hung, wifi stopped, and hasn't picked up since. No wifi signal, network tests drop out before completing or showing any networks, cannot see the DLNA server via the sources menu. As in the above case, all other wifi signals are working fine.

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Re: UA55ES7500M series 7 same problem
by Samsung_HD_Tech Samsung staff / January 27, 2014 2:20 AM PST
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Answer
Now that we have a little detail. Tell this.
by R. Proffitt Forum moderator / April 3, 2013 4:00 AM PDT
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Thx
by MultiTaskZA / April 3, 2013 7:03 AM PDT

Thanks bud

I'll check that out! I'm not too phased by wifi either- but if this is a hardware related issue it will be best to fix it before the warrenty expires though. Happy

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Answer
wifi module
by guatecom / June 11, 2015 9:27 AM PDT

It's the wifi module, widt20 part number needs to be replaced. found the solution. You will have to open the back of the TV and disconnect the WIFI adaptor from the cable that is attached to the power but cable which is attached to the Main board. It works perfect with the wireless card detached. I have opted to replace my wireless card with this one (Samsung BN59-01148B Network, Internal WiFi, WIDT-20R) from Amazon.com.

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