27 total posts
Without details of the new router such as the SSID, what channel it's on and more I can't tell if there is any issue we can tackle here. Be sure the WiFi router is within 20 feet when troubleshooting.
What aout other networks
Im not at home atm, but if there was a problem with my router would that prevent other networks from showing up on the TV?
That would be easy to test for.
Just turn off the WiFi router.
Details are too slim to start but as you know, in 802.11n you only have 2 non-overlapping channels as noted at
So your 802.11n has a 50% chance to swamp out other networks from being seen.
Details matter. If there are no more details then call it in and arrange for repair.
will check it out
ok thanks Bob, I will check it out when I get home and report back.
Still nothing :(
Ok, so I got home and turned off the modem/ router and then tried to find available networks-- but still nothing, pretty much the same thing that I mentioned in the first post.
So what does it mean that its not able to even find any networks?
Also another thing that I forgot to mention earlier: In the menu under network, both "Wi-Fi Direct" and "Soft AP" is greyed out. Not sure if this means anything.
PS. One thing I forget.
If this is a model with the USB WiFi stick, try the other ports. I know it is supposed to go in a specific one but why not try?
Dont Give up on me
-I have the latest firmware.
-tried wired (it works), but back to wireless and its back to no networks
-I have already tried resetting, but it doesnt help and while resetting there is a message that says that it does not reset the networks.
- My router channel is listed as "Auto"
- Security type is "WPA-Personal"
- Cipher type is "TKIP and AES"
- Wireless Mode = 802.11b/g/n Mixed
Thanks and dont give up on me
Hmm. Had issues with WPA
Try WPA2, AES personal (no TKIP) and move to just 802.11g for a test.
Auto is usually fine but we still need the channel as it can matter.
PS. I guess I'm going to have to be more blunt. I dropped hints I can't find the manual. The full model number would be good and best would be the product link at Samsung.com along with what firmware rev the set is at.
As to WiFi channel.
I offered a link to a discussion where we tracked down the issue by checking the channel. It's in the router or some client device so it must be there. But I can't see what WiFi router is in use so I can't point to a page in the manual. Some folk get upset at the techiness of all this but the details are what guide my answers.
Did this work prior to the July 2013 firmware? If so, you may have to report it as having broke your WiFi.
Not at all upset
Hi Bob, I'm very grateful for your assistance with this.
The moment I swapped in the new router, was when the problem started, so I doubt the firmware had anything to do with it.
The model name for my router : CGN2-ROG, its a Hitron model
https://www.google.com/search?q=CGN2-ROG coughs up folks with connection problems.
Now to highlight why this matters I'm going to share something TP-Link had to break in order for Samsung TVs to work with their gear. (Hey Samsung, yeah, it's OK to follow the rule book but sometimes it's going to be painful.)
So there's an example of how the TV is different. Samsung has fallen into the "standards" trap and while I half agree it's also something that other driver writers know to break, smile and let the purists go down in flames.
http://www.dslreports.com/forum/r27485761-New-Rogers-HITRON-CGN2-ROG-Cant-Stay-Online blasts right into the answer of using the bridge mode and another router.
PS. Didn't find the manual for this CGN2 ROG easily so I wonder if they hid it somewhere.
Im going to sound like a ...
IM not sure what all this means :/
Does this mean this hitron modem will not work with my samsung TV?
I dont think I can get a different modem from my internet provider.
Once again Thanks for your patience.
Why no other networks
I really dont understand why it doesnt find any other networks as well.
To me it sounds as if the WiFi has failed.
If nothing is found when the ROG is off then it's time to call it in.
In the USA the 32 inch and smaller may not get home service so if you can exchange it, do that. But we've tried many things such as WPA2, reset, flip to wired and back, checked firmware and more.
It is entirely possible they have a firmware bug but I am not privy to that information.
-> Time to call it in.
Thanks for all the help Bob, I will be taking in to a samsung service centre today, Hope all goes well.
samsung smart tv not finding wireless internet connections
Here's the best way to isolate the issue. Try turning off your wireless router and if you have a phone with tethering feature, try to use it as a WiFi hotspot and see if the TV will recognize your phone. Lastly, (this may sound funny or weird but it wont hurt if we try), make sure that the TV is not set to demo mode. switch the source to TV > Menu > System > setup
If it doesn't see your phone as a wifi hotspot then you may have to setup the TV for service
samsung smart tv not finding wireless internet connections
Hi Did you resolve this issue? if so can you tell me how did it get resolved
It appears Vermul had to take it in for repair since all the usual failed.
PS. This thread is more than 444 days old. It is very likely that it does not need any further discussion and replying to it will serve no purpose. However, if you feel it is necessary to make a new reply, you can still do so.
I have bit similar problem so want to know what was the resolution
My bet is it had to be repaired.
I take it you completed all the above?
Tried almost all
Tried almost all except the one with mobile tethering.
Since the call to Samsung failed, pretty clear
It needs repair. That is, I'm taking your word you did all that was covered above.
PS. I can't guess if you have more than one post going.
If you have a top post about all this I generally treat each post on its own. That can be confusing if I guess this post has something to do with another.
Old Thread Warning! This thread is more than 444 days old.
Old Thread Warning!
This thread is more than 444 days old. It is very likely that it does not need any further discussion and replying to it will serve no purpose. However, if you feel it is necessary to make a new reply, you can make a new discussion.