Samsung forum


Samsung Smart TV network menu grayed out

by mikolaJM / December 6, 2012 5:04 PM PST

Hi. I've recently made a factory reset on my UA40D6400 Samsung Smart TV. But I now see that the Network menu is grayed out so that I cannot select it and the TV has become very unresponsive to remote commands. It's become very slow. What would you advise?

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All Answers

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Re: Samsung Smart TV network menu grayed out
by Samsung_HD_Tech Samsung staff / December 6, 2012 11:31 PM PST

Hi mikolaJM,

Thanks for your message. But just so you know: if you want Samsung support, I support US products and customers. And from what I can tell, this model is for Australia. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung Australia portal for support on that product:

Hope this helps you!

HD Tech

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I bough it from Dubai
by mikolaJM / December 7, 2012 3:26 PM PST

Thank you, HD Tech for your quick reply. You're the second one who thinks that my TV is for Australia. I actually bought it from Dubai. On the rear panel of the TV it says Made in Malaysia. The model code is UA40D6400UR. I tried to contact the UAE support but there was no one available.

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Re: I bough it from Dubai
by Samsung_HD_Tech Samsung staff / December 10, 2012 3:11 AM PST
In reply to: I bough it from Dubai
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Samsung Smart TV network menu grayed out
by nircarmona / January 30, 2015 8:53 PM PST

Hello mikolaJM,
Can you tell me if you reached an answer to your problem?
I have the same problem

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