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Samsung Smart TV cannot complete connection to wifi?

by MLIOD / January 28, 2013 3:17 AM PST

Hi All,
First of all I apologies for my lack of 'tech' speak and general rubbish knowledge of all things technical, but here I go anyway..............

I have a Samsung UE46ES6800 LED TV which I'm having a nightmare with when trying to connect using wifi to my home network.
I have a Vigin Media super hub which everything in the house is connected to without problem, 1 iPhone, 1 iPad, 2 Kindle fires, 3 BlackBerry's, 2 laptops.... you get the message right??

But I've no idea why the connection to my tv and Samsung blu-ray keeps dropping out? It lets me check for updates and tells me all the software is up to date, but when I try to use Samsung Apps etc, I have to keep checking my network settings. The majority of the time it says its connected to the hub but not the internet, sometimes neither connects and sometimes its connected to both! Weyhey! but then try to go to apps and get either 'check network' or and error code....

Anyone help????

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All Answers

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This is common for WiFi
by R. Proffitt Forum moderator / January 28, 2013 3:27 AM PST

I make no apologies for the WiFi industry. I do have a stick post over in the CNET Networking Forum where we go over the usual limitations of WiFi SSID names, passwords and more.

For example if WiFi drops we make sure the router is within 20 feet. This is not a laptop or PC. It's range is much less.

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Just a repeat.
by R. Proffitt Forum moderator / January 29, 2013 12:31 AM PST
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Re: Samsung Smart TV cannot complete connection to wifi?
by Samsung_HD_Tech Samsung staff / January 29, 2013 12:26 AM PST


I'll echo Bob's sentiment. As a first step, the best thing to do is decrease the distance from your TV to the wireless router if possible.

Also, from what I can tell, this model is for UK. (Correct me if I'm wrong.) And since I support US product and customers, if you want the most accurate information, here's the Samsung UK portal for support on that product:

Hope this helps you!

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