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samsung smart tv app

by kajan080 / February 15, 2013 8:24 AM PST

samsung smart tv app keeps trying to reload while viewing.

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Re: samsung smart tv app
by Samsung_HD_Tech Samsung staff / February 17, 2013 11:06 PM PST
In reply to: samsung smart tv app

Hi kajan080,

I'm very sorry to hear that has happened, and I apologize for any inconvenience this may have caused you. In order for me to help you most accurately, please provide the complete model code for this device. Also, please describe when this started: was it preceded by anything else changing? has it been like this since the beginning?

Regards,
HD Tech

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Samsung smart TV app
by kajan080 / February 18, 2013 2:09 AM PST

Thank you for replying. The model code is PN60E550D1FXZA. We just bought this TV last week and selected to watch a samsung app show for my grandson. The app was "for Kids". Everything else seems OK. We have not used the 3D part of the TV yet.
Thanks
Marilyn

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Re: Samsung smart TV app
by Samsung_HD_Tech Samsung staff / February 18, 2013 4:46 AM PST
In reply to: Samsung smart TV app

Hi Marilyn,

So if I understand correctly, it's only the one app, right? You said that it's reloading constantly. So is this a video that your grandson was watching, and it was playing and pausing and loading?

HD Tech

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samsung smart tv app keeps trying to reload while viewing.
by kajan080 / February 18, 2013 8:14 AM PST

Yes. It basically froze and then proceeded to play.

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Re: samsung smart tv app keeps trying to reload
by Samsung_HD_Tech Samsung staff / February 19, 2013 6:05 AM PST

Hi Marilyn,

Thanks for clarifying that. If you could, please get the name of this app. Also, have you ever used any other streaming apps, such as Hulu, Pandora, or Netflix?

HD Tech

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samsung smart tv app keeps trying to reload while viewing.
by kajan080 / February 19, 2013 10:34 AM PST

Thank you again.
The app was Kids ABC and the show Dibovod-Super Elo and the Canimal's videos are the ones that would not run correctly.

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Re: samsung smart tv app keeps trying to reload
by Samsung_HD_Tech Samsung staff / February 20, 2013 12:19 AM PST

Hi Marilyn,

Could you try another streaming apps, such as Hulu, Pandora, Netflix, or YouTube? I'd like to see if we can replicate the problem on more than one app.

HD Tech

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samsung smart tv app keeps trying to reload while viewing
by kajan080 / February 20, 2013 5:37 AM PST

Hello, I have gone into other apps and they seem fine. I also went into the apps that were the problem and they are not doing that anymore. This is a new TV and trying to learn all about it. I wish there were help things on the TV.

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Re: samsung smart tv app keeps trying to reload while viewin
by Samsung_HD_Tech Samsung staff / February 20, 2013 6:00 AM PST

Hi Marilyn,

OK, you probably ran into that particular server getting some high demand. The smaller apps will have that happen every now and then. The larger apps should generally be just fine.

HD Tech

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samsung smart tv app keeps trying to reload while viewing.
by kajan080 / February 20, 2013 7:58 AM PST

Thank you for your help.
Marilyn

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