I'm sorry to hear about this. I'll try to help as I can. If you could provide us with the firmware version for both devices, that would be helpful. However, I will caution that this particular line was indicative: "It's not just on netflix, it's on everything in the smart hub. I then go to try the wifi on the bluray player and the same thing happens with the same message."
Two devices both behaving the same way generally indicates a problem with the wireless connection of some kind. Normally, I don't like people without something to check: so I'll recommend the standard stuff: reduce distance between wireless router, remove encryption temporarily to check for any problem there, and provide the network connection information so we can check that.
I recently purchased a Samsung Smart 3D TV and had it installed earlier this week. In addition, I bought a samsung 3D Bluray player, and a Samsung Soundbar. Below are the model numbers for the TV and Bluray:
Smart 3D TV: UN50F6400AFXZA
3D Bluray: BD-F5900
Everything is working fine accept for the internet. I have a pretty strong internet connection and a brand new router from Xfinity.
Here's the situation: For example when I log onto Netflix through my smart tv, everything loads fast. Then I select a title to watch and I hit play, everything loads. Then sometimes even only 30 seconds in, the screen will stop to load. Then it always freezes at a certain buffering point and it'll stick there forever. So I hit the back button and try to click the title again, nothing loads. So I exit and go back to the smart hub and try to re-click the app, and then what pops up is this message:
"You're not connected to the network. Go to Network Settings and connect to the Internet to enjoy Smart Hub".
Well so I go to my settings and then this message appears:
"Wireless network connection failed. Cannot connect to the Network. Try the following: -Check security key on Wireless Router, and check if IP is set correctly in 'IP Settings', -Contact your internet sercive provider for more information."
Eventually it'll hook back onto the wifi but then the same things will happen over and over again, and it's not just on netflix, it's on everything in the smart hub. I then go to try the wifi on the bluray player and the same thing happens with the same message.
So I did double check my IP settings, and they were just fine. I bought an Ethernet Adapter kit by Netgear (powerline 100) thinking there would be a more direct signal to the tv, but there was no change at all. So then I called Comcast. Someone came out to the house and said "oh it's just that your router isn't that close to the tv so we'll move it". He also checked to see if the router was on a timer, which it wasn't.
He told me to return the ethernet adapter kit since it was no longer needed. We moved the router and no change at all, this wan't truly observed until he left. The same thing still continues to happen. The tv will hook onto the internet but then it drops and it's very difficult to get back online. Everything else in the house is completly fine wifi wise.
Another weird thing to mention is that sometimes when the internet goes out on the tv, it affects the whole house. It only ever happens when the tv is trying to access the internet.
I have a Smart Bluray player on one of my other tvs and it's never had a problem connecting to the internet. It still works just fine after this other tv has been installed.
I'm not sure if there's something wrong with my tv and bluray player that it won't stay on the internet. The weird thing is that both gadgets are dropping the internet and they weren't purchased together. Is there anything I should know about getting the internet to connect? Is there a known glitch? Do I need to worry about returning this newly installed home theater?
If there is any additional information I should include, please let me know.