Samsung forum


Samsung qwerty keyboard keys not working in text entry field

by forum1234 / July 21, 2011 11:19 PM PDT


Just got the Samsung LED UN55D7900 and having a problem with the the keyboard side of the remote. For some reason, the key are not being recognized by any text entry field in the samrt hub. The remote paired just fine and the screen recognizes the letters, however in the web browser no field recognizes what I am typing. Any suggestions? Tried re-pairing but obviously that didnt work.


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Clarification Request
Same Issue with Qwerty remote
by ChewyKnuckles / August 30, 2011 8:19 AM PDT


Did you get this remote issue resolved? My UN60D8000 looks great (apart from Netflix Soap Opera Effect), but the qwerty side of my remote has never worked properly. Like yours, the remote pairs fine. The other Bluetooth functions work fine (like moving the cursor around with touch pad/button) but text entry does not work. The text comes up in the remotes display window but when I hit Enter, it just launches the alternate number pad text entry on screen.

Any help would be appreciated.


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Did you catch that other discussion on SOE?
by R. Proffitt Forum moderator / August 30, 2011 8:25 AM PDT

Some folk figured out you can run up Vudu or something else and turn it off if you start a 2 minute preview then bounce out and shut it off inside 2 minutes. Sorry but I didn't catch the exact steps.

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by j-heupel / August 30, 2011 10:02 AM PDT

Is it typing only "-1"
If that case update the SMART HUB to latest version or it will update by itself so try to type later!

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Yup "-1"
by ChewyKnuckles / August 30, 2011 11:41 PM PDT
In reply to: "-1"

Thanks j

The smart hub updated yesterday and everything is working fine now.

I appreciate the help.

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How to upgrade Samsung Smart Hug
by veylen / September 5, 2011 8:36 AM PDT
In reply to: Yup "-1"


can you tell me how you upgraded the Samsung Smart Hub ?

I bought a Smart TV last week (PS64D8000) and I have the same problem. All the keys on the Querty keyboard are working except the alphabets/letters.

Please advise


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by j-heupel / September 5, 2011 10:51 AM PDT

Make sure you connected to the internet and when you run SMARRT HUB and let it sit there by itself for 2~3minutes. it will automatically updates itself. let me know how that works!

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by shyamraguru / September 12, 2011 7:16 AM PDT
In reply to: update


can you confirm whether this qwerty remote issue resolved? I have recently bought samsung UN46D7000 and facing the same issue where Qwerty keys for alphabets are not working specific to apps.

Please advice.


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Remote Issue Resolved
by ChewyKnuckles / September 21, 2011 5:32 AM PDT
In reply to: update

I can confirm that the remote issue described in this string was resolved after my UN60D8000 was connected to the internet and Smart Hub automatically updated to version 3.536-6.0.00061.

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Qwerty keyboard & YouTube apps
by veylen / September 21, 2011 6:25 AM PDT
In reply to: Remote Issue Resolved

Hi everyone,

My Qwerty keyboard works with all Samsung Apps except YouTube.

Is that the same for everyone?


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F/W upgrade
by j-heupel / September 21, 2011 6:45 AM PDT

I heard that new firware resolve qwerty remote issue with You Tube.

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Don't think it's resolved !
by veylen / September 21, 2011 9:06 AM PDT
In reply to: F/W upgrade

I don't think it was fixed.

I have the latest 64 Inch D8000 3D TV (purchased 2 weeks ago).

Model: PS64D8000

The latest firmware from samsung is 1015.0 (release date 2nd September)., which is installed on the TV

Has there been any latest firmware upgrades after that?


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1018.4 is the latest
by j-heupel / September 22, 2011 1:45 AM PDT

go to, you can see new firmware is avaliable

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(NT) Same Here, QWERTY keyboard does NOT work with Youtube App
by fghxu / November 25, 2011 12:52 PM PST
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by R. Proffitt Forum moderator / November 25, 2011 1:12 PM PST

Until Samsung writes the apps, you must report it to Samsung as well as the App author/owners.

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