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Samsung

General discussion

Samsung plasma tv hdcp problems

by darkvenom21 / May 29, 2009 12:49 PM PDT

hi, my plasma tv (model no: PL42C91) does not want to enable hdcp, it use to work before but now when i try my ps3 it comes up with a blank screen but you still hear sound and with the xbox 360 it display normal in games but when you try to run a dvd it says no secure hdcp detected. how can i rectify this problem. p.s this tv only has one hdmi port

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Samsung plasma tv hdcp problems
by Samsung_HD_Tech Samsung staff / May 29, 2009 1:32 PM PDT

darkvenom21,

A blank screen means that it's not receiving a signal at all. This is usually caused by the HDCP in the game console.

The HDCP is in the console - and the television will not bypass it. Was it updated recently?

--HDTech

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Samsung tech
by darkvenom21 / May 29, 2009 2:15 PM PDT

yes both system was updated to latest software, when my computer is connected to the pc using a hdcp compliant card through hdmi and i run cyberlink bd adviser and corel DVD adviser, they both say that the digital display has hdcp not enabled. bear in mind it was working before.
Also when i power on the tv in service mode with the hdmi source selected it says HDCP write failure but power-on with any other input and it says HDCP write success.

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update
by darkvenom21 / May 30, 2009 10:44 PM PDT
In reply to: Samsung tech

any response?

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update
by Samsung_HD_Tech Samsung staff / May 31, 2009 11:55 AM PDT
In reply to: update

darkvenom21,

I'm not sure how to respond. I'm not sure why one game console causes the television to go blank, but the HDCP in the game console may have changed after the update.

--HDTech

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update
by darkvenom21 / June 4, 2009 5:54 AM PDT
In reply to: update

can it be a problem with the tv hdmi port causing this problem?

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update
by Samsung_HD_Tech Samsung staff / June 6, 2009 4:36 PM PDT
In reply to: update

darkvenom21,

Anything is possible. But if you don't experience the issue with other devices, then it's likely the source. Not that it's conclusive, but if you think something is wrong, have a service tech come out and take a look.

The TV has HDCP protections on HDMI, so why the game console says it can't find it doesn't indicate where the problem lies.

--HDTech

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my playstation 3 and the samsung tv downstairs
by my-dads-being-an-ahole / July 7, 2011 10:28 AM PDT

hello my dad seems to think that the playstation 3 slim that i have connected to the tv upstairs is some how making the tv downstairs go blank but still have sound please help

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my playstation 3 andthe samsung tv downstairs continued
by my-dads-being-an-ahole / July 7, 2011 10:32 AM PDT

is there any way that the ps3 could be doing this if so please reply and tell me how i could fix this

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