Computer Help forum


Samsung Notebook Device Drivers

by ddubcak / January 8, 2013 6:24 PM PST

Hi I have a Samsung Notebook QX-411-W01US purchased from BestBuy and I am having difficulties finding the drivers that I need. It recently crashed on me and would not restore so I used the Samsung recovery disk to restore it. Everything seemed fine but I cannot connect to the internet.
My device manager says that the following drivers are not installed:
3D Video Controller
Ethernet Controller
Intel(R) Centrino(R) Wireless-N + WiMAX6150
Network Controller
PCI Simple Communications Controller
SM Bus Controller
Universal Serial Bus (USB) Controller

Also there are no programs installed on it as there were when I bought it but my hard drive is saying that I have used 186gb.

If anyone could help it would be greatly appreciated.

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Clarification Request
Such should be on the restore media.
by R. Proffitt Forum moderator / January 9, 2013 12:42 AM PST

If the restore media fails it could mean the laptop crash was a sign that the laptop needed repairs and not an OS/driver issue.

Post this request in the CNET Samsung forum too at


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Thanks for getting back to me
by ddubcak / January 9, 2013 5:00 AM PST

Thanks Bob, I'm hoping its not a hardware issue. It blue screened after my notebook died during startup. I haven't tried installing any of the drivers just yet because I cannot find the right ones. I will also post in the Samsung forum.

All Answers

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Model Number
by pyrrhus55 / January 9, 2013 9:30 AM PST

The QX-411- etc, does not match any model number listed on their support page.
Flip the book over and look for a different result. Most there , seem to start with a different letter combination than Q.

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In the USA
by R. Proffitt Forum moderator / January 9, 2013 10:34 AM PST
In reply to: Model Number

1800SAMSUNG if you need help finding the correct web page.

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