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Resolved Question

Samsung N210 asking for p/w after SRS4

by decg / December 4, 2012 3:45 AM PST

Hi everybody !
My girlfriend's Samsung N210 Netbook (running Windows 7) was being buggy/slow and the screen Brightness was acting up after a useless CCleaner cleanup (zero change in PC's performance) so I decided to use Samsung Recovery Solution 4 (SRS4) that is installed on a partition on the HDD to get the whole computer back in to shape.

I did both a Fast Restore and a Full Restore, both of these prompted me for a password upon reboot at the Windows login screen with the Username: USER (in capitals). Before executing the SRS4 software, the only and unique user account did not have any sort of password at all.

The password hint underneath the Password box says : PASSWORDS (Yes in capitals again).
I have tried many of the obvious passwords : password, admin, 123456, PASSWORD, passwords, PASSWORDS, ADMIN etc. -you get the gist-

Any ideas on how to fix this please ? Thanks in advance for any help.

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Best Answer chosen by decg

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About CCLEANER. It's only one tool. There are none that do
by R. Proffitt Forum moderator / December 4, 2012 3:50 AM PST

There are no programs that will cure a software issue but some like CCLEANER are helpful but not always.

The user password issue is at most a 5 minute issue. I boot NTPASSWD to reset the admin password and then I can login and change or reset the user password from the admin account.

That's 5 minutes but I find some folk are very challenged by this free boot CD. For those I suggest they head to and buy that one as support is included.

-> That's 2 ways to fix this common issue. Your choice on the free or pay method.

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by decg / December 4, 2012 8:54 PM PST

I used NTPASSWD, worked like a charm. I was originally planning on using this software but I preferred to post here in case some Samsung Guru had any ideas.

Thanks for your help !

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Good to read.
by R. Proffitt Forum moderator / December 5, 2012 1:16 AM PST
In reply to: Resolved

This tool is good for XP to 7. Reports are Windows 8 on UEFI BIOS is going to be a pain if users forget to create a spare admin account.

Before 8 we could recover with NTPASSWD. Let's hope this gets fixed fast.

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