I call the 800 number, told them the exact date of Purchase 1/17/2008
1) 1st call, the girl said sir, we need to do some tests over the phone, can you turn off your tv? me "I'm at work and what can you do over the phone except listen to the damn tv click for 8 minutes". "Sir, call us back when you are home"
2) Call when I get home, get a nice guy, tell him the 1st call he says "man people here are a joke, she did that just to dump you". NICE!!!
3) Tell the guy the problem, yes sir this is known problem with a number of sets and there was a recall, just not your model". me "really, everyone on the web seems to get service". guy: "Sorry you are out of warranty, call your extended warranty company to see if they will help". Me "that's it", guy "Yes sir, very sorry I know this is frustrating". Me "Yes it is for Samsung and for me" - Me because it's more coin and you (Samsung) because I won't buy anything from you any more.
4) Call warranty center, guy in India. "Sir we have your account, you don't have an extended warranty with us" Me, "well then how do I have an account?". Guy #2 "Oh well, you did have an extended warranty with us, showing your purchase on 1/17/08 however the contract was cancelled in September 08" Me "Seriously by who and why?" Guy #2 "I don't know", me "what does it say in the system?" Guy #2 "Nothing just cancelled, is there anything else I can help you with?" me "Um, did you help me the 1st time?"
SAMSUNG SUCKS! Guess I'm trying to fix this POS myself.