Samsung forum


Samsung LED TV Model UE40C5100QWXXU

by jefgrima83 / December 1, 2012 4:54 AM PST

I've got a Samsung LED backlit TV, just over 2 years old. Recently after about 5 to 10 minutes of being switched on it changes the picture with a lot of off colours and patches. You can still recognize the faces on the TV (sort of) but nothing else.

I've tried to update its firmware but it didn't let me "no file to upgrade".

Does anyone know what the problem is?

Thanks a lot.


Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Samsung LED TV Model UE40C5100QWXXU
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Samsung LED TV Model UE40C5100QWXXU
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
Forgot to say...
by jefgrima83 / December 1, 2012 4:58 AM PST

Forgot to say...

The TV is connected to Sky box via HDMI and to Wii console. And it did the same with both.


All Answers

Collapse -
Re: Samsung LED TV Model UE40C5100QWXXU
by Samsung_HD_Tech Samsung staff / December 3, 2012 1:08 AM PST
Collapse -
Thanks for your message
by jefgrima83 / December 4, 2012 4:52 PM PST

Hi there,

Thanks a lot for your reply. Yes it is a UK model. I've contacted the UK Samsung products support team, but it didn't solve the problem. They've asked me to install the new firmware, but when I tried to do it it didn't let me, it continued saying "no file to upgrade". When I contacted them again and told them that it didn't let me they said that I have to take it for repair.
I would like to know what the problem is before I take it for repair. And I wondered whether there is anyone that know what the problem is. For some reasons it is starting OK and then after about 10 - 15 minutes the picture goes wrong. I would like to attach a picture for you to see but I don't know how to do it.

Collapse -
Re: Samsung LED TV Model UE40C5100QWXXU
by Samsung_HD_Tech Samsung staff / December 5, 2012 12:33 AM PST

Hi jefgrima83,

Just so you know, these will be guesses. If it's possible in the UK, download the firmware to a USB and extract and then update that way. Sometimes there's a network problem. If it says that it's up to date already, then you're looking at some kind of hardware failure most likely. Which part would depend on a lot of things, not just what the image looks like on the screen. So the service suggestion is not unreasonable.

HD Tech

Collapse -
by jefgrima83 / December 5, 2012 6:02 PM PST

Hi HD Tech,

I didn't say that the service suggestion was unreasonable. But I thought if someone knows what the problem is I can see whether it is worth it to repair the TV or to buy a new one. Because you have to pay a fee just for taking the TV in and then you have to pay the costs for repairing it as well. But I can understand what you're saying, it's not easy diagnosing a problem/fault without having the TV itself.

Thanks once again for your help.

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions


$16,000 used SUVs

Whether you like your SUVs cute or capable, or some blend of the two, we've got a wide variety of choices in Roadshow's first collection of Editors' Used Picks.