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Question

Samsung Led TV 32d6000 Screen Problem

by sancreon / April 24, 2013 4:13 PM PDT

I purchased this TV on Feb-4 2012 & It was working fine but one day I started in morning & I found this type of problem. Now warranty has just expired.. Can any one suggest me what type of problem this is & what is the solutions of this problem.

Check Screen Problem:
https://www.youtube.com/watch?v=2aRrLi-lQwU

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All Answers

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Answer
Depends on country.
by R. Proffitt Forum moderator / April 24, 2013 11:59 PM PDT

In the USA it looks like when you register your set you get 3 more months that would put the end of warranty to May 4, 2013 here. The failure is one that a tech must diagnose for you. I have a few ideas but the tech makes the final call.
Bob

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Answer
Re: Samsung Led TV 32d6000 Screen Problem
by Samsung_HD_Tech Samsung staff / April 25, 2013 12:10 AM PDT

Hi sancreon,

I'm sorry to hear about this. I'm going to ask a couple questions to get an idea of what's going on here: could please let me know what the complete model code for your TV is? Also, does this behavior happen on all sources: over-the-air TV, cable, DVD, Blu-rays?

HD Tech

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Model Code Samsung UA32D6000SR (UA32D6000SRMXL)
by sancreon / April 25, 2013 3:16 PM PDT

TV Model No is Samsung UA32D6000SR. This behavior are happening from all soruces..over-the-air TV, cable, DVD, Blu-rays, all share, even if I use only power cable & on the TV whatever we can hear sound properly. One more thing I would share that when we turn on TV power display light disappear.

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Re: Model Code Samsung UA32D6000SR (UA32D6000SRMXL)
by Samsung_HD_Tech Samsung staff / April 26, 2013 12:04 AM PDT

Hi sancreon,

Thanks for that info! The power light disappearing is normal, if you're referring to the red light; this is because it's a standby light. Everything else though indicates that a service call is in order. Just so you know, I support US products and customers. And from what I can tell, this model is for India. (Correct me if I'm wrong.) So if you want the most accurate information, here's the Samsung India portal for support on that product: http://www.samsung.com/in/support/model/UA32D6000SRMXL

Hope this helps you!

Regards,
HD Tech

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