Samsung forum


Samsung LED Reset Issue

by BroSick / September 10, 2013 1:13 PM PDT

I have a Samsung UN32ES6500 and am using it as a computer monitor via an hdmi cable to my computer. For some reason, whenever I turn it on, it'll look fine but after anywhere for 2-10 minutes, the picture will reset to this heavy-contrast or heavy-brightness picture where darks are not as prevalent.

I have gone through the settings over and over and cannot find anything that causes this, it is currently set to the picture mode Entertain, the only other option is standard but when I set the monitor's "name" to PC, it automatically set itself to Entertain so I'm not sure changing that will solve the problem or only worsen the picture for PC use.

What is going on here and how can I fix it? All help will be greatly appreciated!

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Sounds like it is still in Shop or Demo mode.
by R. Proffitt Forum moderator / September 10, 2013 1:19 PM PDT

Look again on the setup to get it out of that mode.

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Didn't work :(
by BroSick / September 10, 2013 1:31 PM PDT

Went through the steps and got it out of Shop mode but I don't think it was in Shop mode in the first place.

Just to clarify as I made some mistakes, after 2-6 minutes from turning the TV on as a monitor set to PC mode, the picture would reset to an overly-bright, very high contrast picture. Text, whites, and general colors all look fine, but blacks are not as dark as they should be.

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That's a partial model number.
by R. Proffitt Forum moderator / September 10, 2013 1:34 PM PDT
In reply to: Didn't work :(

So reply to your top post with the complete model number and maybe the Ambassador will comment in a day or so.

PS> In the USA, dial 1800SAMSUNG.

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Model Number
by BroSick / September 10, 2013 1:39 PM PDT

Full Model Number: Samsung UN32ES6500FXZA version number: TH01

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Re: Samsung LED Reset Issue
by Samsung_HD_Tech Samsung staff / September 11, 2013 6:04 AM PDT

Hi BroSick,

I'm very sorry to hear you are experiencing this issue with your TV. While the symptoms sound similar to Store Mode, the settings usually revert back to default within 30 minutes of the TV powering off (not while in use). The first step is to make sure your HDMI input the laptop is connected to is named "PC". If this does not resolve your issue, I would suggest a factory reset on the TV. Hope this helps.

HD Tech

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