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Samsung LCD TV takes long time to Start - fix

by lgkrish / February 24, 2010 8:01 AM PST

We had issue with our 2 year old Samsung LCD 40inch TV. The TV will take 30-45min to start. After the start we were getting only the voice and not the image. I read several forums and concluded it is a faulty capacitor problem. Called Samsung customer support. They seem to understand the problem is happening widely for other Samsung TV's as well. They send me a technician with in a week to fix the bad capacitor and the problem is solved. I was planning to do this myself thinking Samsung will not honour this after warranty. But they took care of it with no issues. Thanks Samsung and quick support.

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Samsung LCD TV takes long time to Start - fix
by Samsung_HD_Tech Samsung staff / February 24, 2010 3:09 PM PST

lgkrish,

That's great news. Thanks for posting.

--HDTech

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Samsung has policy to fix bad caps (purple / pink dots)
by mel8989 / February 27, 2010 10:58 AM PST

Called 800samsung today and told them that my tv would click multiple times before coming on and that I was having purple / pink dots. After putting me on hold for a minute to check for issues, she came back and indicated that they would fix it at no cost (warranty is expired) unless the tech found that the problem was something else. She mentioned something about that it would be fixed under some policy.

So it appears they have an official internal policy established whereby you can get this problem fixed at no cost.

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Good Luck with Samsung
by cben3 / March 17, 2010 4:13 AM PDT

I called 800samsung this morning to report the same problems with pink dots and slow cycling startup discussed thruout this forum. My TV,model LN-T4665F, was purchased in August 2007 and is off warranty. The samsung service person said my TV was not in the group that samsung has agreed to repair at their cost. I talked with her supervisor and got the same response. So, any of you that are following this samsung problem, don't get your hopes up. The service tech agreed that I had a right to be unhappy since my problem was apparently identical with similar problems samsung has agreed to repair. Nonetheless, I am left with a 2 1/2 year old $2400 TV that is failing and a company that will not accept responsibility. Back to Sony for me.

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Good Luck Indeed
by gojasonw / March 23, 2010 12:27 PM PDT
In reply to: Good Luck with Samsung

I'm in the same boat as you. This problem clearly affects more televisions than they are ready to admit.

I've purchased two other Samsung televisions since my LN-T4665F and recommended Samsung exclusively to family and friends. Needless to say I'm questioning my commitment to Samsung.

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Not alone
by TimE / April 20, 2010 1:51 PM PDT
In reply to: Good Luck Indeed

This problem is apparently huge. I am having the same issue and they will not take care of mine. It's ridiculous that SAMSUNG is choosing to endure all of this negative attention over a parts that cost less then a dollar each.

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Samsung TV
by blelliott / July 21, 2010 5:35 AM PDT
In reply to: Good Luck with Samsung

I got the same run-around with my TV this morning. I KNOW it's the capacitors because the problem is exactly as described by others; however, Samsung says my serial number makes MY TV one month deficient as to free repair. I think this is definitely bad politics on Samsung's part. I will NOT buy another Samsung because of this issue.

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Same problem, no help.
by Johnmooooooo / January 12, 2011 9:04 AM PST
In reply to: Samsung TV

Samsung won't help me either, sad.

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Samsung LCD 46" TV Purple Dots
by johnefisher / February 23, 2011 7:05 AM PST

The purple dots came and went, also powering on was slower than when new in 2007. Long out of warranty but Samsung promptly referred problem to local repair service and covered the cost of replacing all eight capacitors ( three were bad ). I am in San Francisco

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Samsung LCD turn on problem
by hngvabeach / May 13, 2012 11:28 PM PDT

I just called a Samsung support number specifically dedicated to this problem: 888 899-7602. They now acknowledge the issue, gave me the name of a local electronics repair company that will be sending a tech to my home in two days. This is the way support should occur.

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