12 total posts
Ideas. Do what others did.
Post the model, country and that all important Transaction Number and see if the Ambassador kicks it up.
That's no guarantee this will happen but why not try it?
Thanks. Two questions though...
Ok, thanks. I will. Bit of a noob here...What do you mean by transaction number? and what do you mean by the Ambassador kicking it up?
You would have to read other discussions but.
The Transaction Number is what you get when you call it in to 1800SAMSUNG (varies with country)
The Samsung Ambassador checks this forum (always write a thank you for their efforts) and they reply with hints and sometimes helps by having the case reviewed. There is no guarantee on this but my reply is to help you fill in the blanks for the best effect.
Samsung rocks! lcd tv LNT4032H
-Just got off the phone with Samsung who scheduled a FREE REPAIR of our clicking-wouldn't-turn-on TV. The first rep I talked to said it was out of warrantee and we would have to pay for the repair. Told them that we realized our 42 month old TV was out of warrantee, but many of the posters on the cnet forum raved about the repair service they had received from Samsung on out-of -warrantee sets and wondered how we might receive that same service.
Immediately he changed his tune and switched us to the "Executive Service" section where a very efficient young man had us scheduled for a free repair within 2 minutes! The local repair service is to call us to schedule an appointment within 48 hours. What great customer relations! Thanks, cnet, for giving a voice to avenues I wouldn't have known about otherwise! And thanks to Samsung for taking care of your customers. We will certainly purchase other Samsung products in the future!
Don't give up....
I just thought to do a follow-up to my op.
It is funny because the first person I talked to told me that my TV was not part of the "free repair" program because it's maunufacture date was past the set cut-off date in their repair policy. I then wanted to speak with the supervisor and he too agreed that I was SOL due to my set's manufacture date. Later that night, due to an above post from " R. Proffitt", I wanted to get my transaction number to post it on this forum. I again explained my problem step by step (just to see if I would get the same response)...and would you believe it the evening guy I spoke with (this time) said I was covered and set up a tech to call me. Now, is this how they are handling it...call once and no luck ....call back and you get it....???
The tech came two days later and fixed it in 30 min or so...what a headache going through the first phone call and getting all worked up with the supervisors uncaring and apparently wrong response to only get the free repair later that night. Don't get me wrong...I am happy to have it fixed for free, but did I need to go through all of this BS to get it done?
Samsung lcd tv (LN46A650) clicking sound
Had this same problem. Started on Saturday. Called Samsung on Monday and service tech was dispatched and covered even out of warranty. Cudo's to Samsung for doing right.
If anyone is still experiencing this problem:
Samsung LCD TV (LN46A650) clicking sound
I would like to thank all of you who took the time to write your posts. My tv had been sitting in the closet due to the clicking sound. I called the samsung number and verified that my tv was eligible for free repair. Samsung customer service was extremely helpful and scheduled my repair immediately. Thank you all!!!!!!!! I love samsung products and am so excited to have my tv working again.
Thanks for all the info on this particular problem. Got a rep and they are sending out a repair tech to fix the TV. Awesome!!!
samsung lcd --ln52a540p2fhad --clicking sound when power on
I had an unsuccessful on line chat with a Samsung customer service rep.--ltk1125602232. Bottom line he said he could find no issue related to my problem even though I explained it is all over the internet about Samsung having problems with the capacitors used in my model
Any other suggestions?
Actually the BAD CAP plague was not Samsung specific
It hit all makers with Dell at 2+ million PCs and untold other things.
However I find folk that want it to be the BAD CAPS problem but they won't pay for service if the caps are found good. I understand that but there are more reasons for this failure than what you are reading about.
This thread is years old and the BAD CAP issue is mostly on units that should have failed by now. How did you inspect for this issue?