Samsung

General discussion

Samsung LCD TV 8500: USB Stopped Working

by KupaTrupa / January 1, 2011 5:31 AM PST

My 8500 50" LCD TV is less than a year old, after about 6 mos. of light use. After a few months of using the USB port (with thumb drive) for movie playback (LOVED that feature!!) it mysteriously stopped working. There is power to the ports. Any thumb drive I insert (either of the two USB ports) is not recognized by the TV. Samsung serviceman came and replicated the problem. Decided it was the motherboard which he replaced. New motherboard - still no USB recognition. Wants to replace the 2nd motherboard again with a new one.

I suspect this is not a hardware issue, but a software issue. FYI, there was no initial firmware change leading to the dysfunction. It just worked one day and not the next.

Technician suggested it may be a virus transferred from my computer. Even though I'm on a Mac (with little chance of virus), I opened a brand new thumb drive in front of him, inserted it in the TV (with brand new motherboard) and thumb drive was not recognized. Virtually nil chance this is a virus-based issue.

Samsung technician and I are both in the dark. This is a critical feature of this TV for me, gotta have it or no more Samsung. Would really appreciate any leads that can help to solve this issue.

Please help?
Thanks so much,
Nauga

Post a reply
Discussion is locked
You are posting a reply to: Samsung LCD TV 8500: USB Stopped Working
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Samsung LCD TV 8500: USB Stopped Working
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
I have the same problem.
by oceancaldera207 / May 16, 2012 7:36 PM PDT

I can now only charge devices with the port... it doesn't recognize anything anymore. Was working fine, then all of a sudden didn't.

Collapse -
Re: same problem
by Samsung_HD_Tech Samsung staff / May 17, 2012 2:34 AM PDT

Ocean,

I'm very sorry to hear that has happened. The original poster never mentioned his full model code. In order for me to better help you, could you please provide for me the complete model code for this device?

I hope I can get this issue fixed for you!

-- HD Tech

Collapse -
thanks
by oceancaldera207 / May 17, 2012 12:05 PM PDT
In reply to: Re: same problem

Mine is a 32 inch LCD series 4 450. Model No. LN32D450G1DXZA Type No. LN32D450 Version AO03. Thanks for the response! Like the original poster, I loved this feature and I really wish that I could fix it somehow.

Collapse -
Hrm...
by Samsung_HD_Tech Samsung staff / May 18, 2012 1:49 AM PDT
In reply to: thanks
Collapse -
re:
by tyrexden / May 18, 2012 1:04 AM PDT

I had an issue once, where i had a heavy drive hanging out of the USB port, and it actually slightly warped the metal edge of the port, itself, with the weight pulling down. Thus, the connection was no longer tight, and it would not recognize the drive. I simply tightened back with my fingers, and all was good again... Maybe its as simple as something like this.

Collapse -
thanks
by oceancaldera207 / May 18, 2012 1:49 AM PDT
In reply to: re:

THanks, that very well could be the case, I was using a big external hard drive... I'll take a good look at the port when i get a chance.

Popular Forums
icon
Computer Help 47,885 discussions
icon
Computer Newbies 10,322 discussions
icon
iPhones, iPods, & iPads 3,188 discussions
icon
Security 30,333 discussions
icon
TVs & Home Theaters 20,177 discussions
icon
HDTV Picture Setting 1,932 discussions
icon
Phones 15,713 discussions
icon
Windows 7 6,210 discussions
icon
Networking & Wireless 14,510 discussions

Tech Tip

Tired of your tricky Wi-Fi password?

Stop trying to memorize a complicated sequence of numbers and letters. Learn how to change the default password.