58 total posts
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There's not a known issue I'm aware of, but you can call the service line to see if they know of anything. 800-SAMSUNG.
Similar Issues on failed power-up previously posted
TV won't turn on
by wild4trout - 11/22/08 12:21 PM
I have the Samsung FP-T5084 50" Plasma tv. I went to turn it on the other day, and it wouldn't turn on. No clicking. No red power indicator light. Nothing. It was plugged into a power strip with other components, and they all work fine. I unplugged it for a while and then plugged it into a different outlet on the power bar, but it still won't turn on.
by wild4trout - 11/22/08 8:26 PM In reply to: Power Cord by Samsung_HD_Tech Samsung staff
Yes, I disonnected, and reconnected the power cord in the back of the TV. I also removed the plug from the outlet it was in, and plugged it into the other outlets on the power strip that are working for the other components. But the TV still won't turn on.
by dkn5 - 1/29/09 1:49 PM In reply to: Power Supply by wild4trout
Hi, I have the same TV with the identical problem. Just happened this morning. Do you have an update as to what your problem turned out to be or the solution??
You have the same problem as that post?
It's possible that two televisions can experience the same symptom without it being a "known issue". That said, we can repair it (free of charge within warranty) through our service center.
I have a Samsung LN-S5296D 52" 1080p High definition LCD TV and I am facing the same issue.
When I first tried turning on the TV today the blue light was on, but the TV would not come on. After calling Samsung and following directions (unplug, try different outlet), the blue light went out and has not come back on and the TV still will not power on. Samsung referred me to a company whose phone rings busy.
Good 'ol customer service!
Have you ever wondered how many times these people have actually been helpful to someone calling in with a broken device. They act like it's not common place for these things to die. Unfortuanatly with todays standards and mass production shorcuts, electronics drop like flies!
So why the whole rediculous routine of:
"UNPLUG YOUR UNIT FROM THE WALL AND WAIT FOR 30 SECONDS. NOW PLUG YOUR UNIT BACK INTO THE WALL, MAKING SURE THAT YOU HAVE APPLIED AT LEAST TEN PUNDS OF PRESSURE WHILE INSERTING IT INTO THE RECEPTICAL.
NOW, CLOSE YOUR EYES AND REPEAT AFTER ME. 'IN THE NAME OF THE GREAT AND HOLY MASTER OF ALL THINGS ELECTRICAL, I COMMAND YOU TO ARISE FROM YOUR CURRENT STATE OF AFTER LIFE IN THE ABYSS OF THAT WHICH DOES NOT FUNCTION ANY LONGER. I COMMAND YOU! I COMMAND YOU!!...'
OK, NOW I'M GOING TO NEED YOU TO CROSS YOUR EYES AND PAT THE TOP OF YOUR HEAD WITH ONE HAND, WHILE RUBBING YOUR TUMMY WITH THE OTHER HAND.
HMM, THAT DIDN'T WORK EITHER HUH? WELL LET'S TRY THIS..."
Why do we have to go to sites like this or Fixya.com or BoiseLcd.com (plug) to get information on how to fix THEIR defective goods? The least they could do is maintain an open knowledge base for the support of their garbage when it dies on the day after the warranty expired. But instead we get to call up a bunch of clowns who are probably laughing at us as we do tricks for them.
"NOW HOLD THE UNIT'S BUTTON DOWN FOR 8.5 SECONDS. NO MORE, NO LESS..."
Now that I'm done whining, let's get to your TV. Unfortunately I don't have any past experience with this model, but I can tell you if you leave it unplugged from the wall for a while, you'll probably get it back to the blue LED light flashing when you plug it in again. Not that that's helpful to you.
So let me ask, is it an LCD panel TV, or LCD projected?
IE. if you lightly ran your fingers across the screen when it worked, did it look like the image was water under your finger tips?
I only ask because the two types of TV's have totally different types of guts inside them.
Message was edited by: admin to remove signature ad link which is prohibited in these forums.
Very funny, thanks Chris. I think the Samsung support lady was having a good time.
The TV is an LCD panel. I found some info here from others who have the same tv and have had similar problems: http://www.avsforum.com/avs-vb/showthread.php?t=733588&page=28
Sounds like fixing it is beyond my abilities.
the blue light did turn on after I plugged the tv back in after about 30 min
Samsung LCD LNS5296D will not power-up.
To make a long story short, Samsung has installed low quality/under voltage capacitors on several of their Power Supply Boards, leading to the no power issue experienced with the TV's. This to save a few pennies on a TV selling for thousands. I purchased mine in 2007. Samsung will not acknowledge this and only asks the infamous "did you purchase an extended warranty" question when asked about repair criteria. I replaced 5 blown capacitors on the power supply board and the TV has worked fine ever since. Samsung, please acknowledge their's a problem, and maybe we'll forgive you. This fact is posted on several sites throughout the internet.
The tech who fixed my television told me the same. He replaced 5 capacitors on the power supply with higher voltage capacitors (16) and all is well. Total cost was $290.
I probably won't go to the trouble of complaining to Samsung but it is unlikely to get my business again.
Numerous posts of yours have been deleted as violations of the Cnet forum policies. These include three pure, blatant advertisements for your own business, five other replies that included prohibited links to your own business, and three posts that were insulting to Mr. Samsung. Such prohibited content will be deleted on sight, without warning. You are more than welcome to assist other members, but only in a courteous fashion and only for their benefit, not your own financial benefit.
Oh my. What a surprise! You've taken the side of Mr Samsung.
My posts were purely my opinions; and I stated them freely because I believe in freedom of speech.
Did I use profanity? Did I insult anyone on a personal level?
I was simply trying to get these people to wake up and resolve these issues. And if Samsung is insulted by what I said, they need to correct the issue and start taking care of their customers, not stiffle their voices.
I will be heard.
I'm going to post this entire thing everywhere I can. Let people see how you and Samsung handle issues.
I suggest you leave the content alone. I will edit anything you deem inappropriate. This issue needs to stay out on the table. To just simply delete everything is not right.
And If you want me to provide people with repair advice on your web site, why can't I post a link back to my own? You make it sound like I have evil intentions by trying to spread the word about my services. Of course I want to get my name out there. Why not?
No, I took Cnet's side...
If you had read the forum policies and Cnet TOS, you would have known blatant advertising was prohibited, but either you never read them or made the conscious decision to violate them. In fact, in 4 of your 10 posts, you never offered to help the individuals here in the forums, instead telling the people asking for help that "You can purchase my repair service on my web site, <filtered>, for $40." These forums are about helping others because they need help, without expecting something in return for your 'generosity.' If you care about helping others, then help, but if you want free ad space you have come to the wrong place.
Also, you are free to share your opinions, but do so without the sarcastic, derogatory comments. As Samsund_HD_Tech replied to you previously, those "references are counterproductive to the actual problems we're are solving here." As a professional in the same industry, you know that problems are best addressed by the presentation of evidence and proactive suggestions, not insinuations and ridicule. Showing the same respect you would expect be shown to you goes a long way.
I apologize for my sharp tongue. You're right, it won't help being sarcastic or ill tempered. I forget that sometimes.
(But it sure is fun!)
And I guess there's no sense in even complaining about my prior experiences with customer support. Even if I were to convince someone that there are way too many unsatisfied consumers out there today, what could be done about it? It's not up to any one person to change it. One person can't change it. We can only do our own part in making things a little better. Whining about the past won't help.
The world will turn, circuits will burn, and people will learn.
I'll just let things be.
Message was edited by: admin to remove sig. I know your sig is intended to be a joke, but it actually goes to a site that is improper for these forums.
Another LN-S5296 that won't power up
Our 2+ yr old LN-S5296D also decided to retire prematurely. Blue light stays on steady, no response to power button on TV or remote. Tried the unplug trick without success. Was previously a bit flaky about powering on. I am an electronics rep in an unrelated industry - first words we learn are "You're the only one, never seen that before". i.e. don't admit liability. Fat chance Samsung will fess up even if they are aware of it. By the way way, we have two other Samsung LCD TVs which work great - a 32 and a 46.
Do it yourself
I pulled the back off my LN-s5296 to check the power supply board. Just follow the power input lines and its located on the lower left of TV...u have to take off another cover but not an issue. I had read about some capacitors being blown and was going to check it out for myself. Wouldnt you know it...there were 5 blown caps....u can see the tops of them bulged out with some black crap seeped out. Unpluged some cables and unscrewed the board. Fired up sodering iron and took off all 5 caps these where the 1000uF mentioned by other people. Im of to buy some Caps and will post if it was successful.
Do it your self.....SUCCESS
OK, I sodered the 5 caps I took out and powered up my set. There was a "click"..."clack...and then the most beautiful sound...toodoodoo =). Put everything back together and stuck it back on my wall. It has been running for about 3hrs now with no problems. The total cost of this was 1.59 x 5 = $7.95 =). I even snagged a few extra caps just in case. **DISCLAIMER**
I got this set in jan of 07 so my factory waranty was done and did not purchase any extended waranty. I am almost done with my BS in Computer Engineering and felt comfortable doing this. If you are not comfortable doing this take it to repair shop or if still under waranty have them do it. This was not very difficult and can be done rather easy. Hope this helps some folks out...and if anything changes...fire, explosion, ect...I'll let you know.
This is a very common problem in LCD's today. And not just with Samsung product. All LCD's have this issue.
Could someone with Samsung please explain to us why capacitors fail so often? And what steps have been taken to cure this problem?
Can we expect this issue with product being made today?
clicking clicking clicking Samsung LN46A540P2FXZA - 46'' LCD
Hello and thanks to all...
We have a Samsung 46'' (Model LN46A540P2FXZA) which is 18 months old. Last week it began shutting itself off, and then on attempting to turn it on, it began the infamous ''click-click-click" till unplugged.
Saw the posts on several forums and concluded that faulty capacitors were likely our issue as well. Tried to hire someone to work on it and they were unavailable, and after watching the also famous 2 part video on YouTube, decided to wade into this myself with a friend. Collected only 3 1000uf 35 volt capacitors (all there were in town between our Radio Shack stores) thinking I'd likely need 4 to change them all out on the board (my intention).
However upon opening the TV and inspecting the board, there are only 2 of the 1000uf 10V capacitors on the board, and both were bulged. My friend and I desoldered (would buy solder-wick next time) and replaced both, reassembled the TV all in under an hour.
Fired it up and it works as if new - and all the HDMI ports work as well.
The only reasons I posted were to say
If you have this model, you likely don't need 4 capacitors...
I stashed the extra capacitor affixed to our paperwork on the TV in our file cabinet where we store all our paperwork.
Easily do-able even without a lot of experience. We only had a 15/30 watt soldering wand, and if I were to do this again, I'd want a higher wattage unit and braided solder wick.
L a r r Y
What stype of caps are needed.
Are they just 1000uf 10v thru hold caps? or are they surface mount?
Another Do It Yourself Success on Samsung LN-S5296D
After seeing how it was done on this forum, I too was able to replace the 1000 uf capacitors on the power supply board. My soldering skills were pretty rusty, but when I got done - ta da, the unit lit up and worked fine. Only 3 of the caps on my TV were obviously bad (bulging tops, black **** seeping out). The capacitors were only $1.59 each at Radio Shack, so I spent about $5 in parts, plus maybe a couple hours taking it apart and putting it back together. Beats paying several hundred for a service house call. If you have any soldering experience at all, this wasn't that hard.
My TV died on my this weekend and I started looking around online for some info and found this thread. I pulled it apart and sure enough the caps were blown. I went to a local place to get replacements (http://www.intertexelectronics.com/product12330_cpath87_256.html) and you can also get the caps online at that address for $.30. Replaced the caps and the TV turned on and is working fine. If you've got soldering experience and some electronics knowledge, take this route and save yourself some cash.
Samsung 5296d failure
Mine too. It failed after less than 2-yrs. The authorized repair dealer confirmed it was the cap's in the power supply. They want $422 to fix it and they have to order the PSU. I'm an electronics eng., and so from what I've read, I may try to fix it myself. I already wrote to the president of Samsumg USA complaing about the poor reliability and asking them to cover the cost of the repair. No luck yet, but if anyone else wishes to do the same, the address is:
Samsung Electronics, USA
Office of the President
400 Valley Road, Suite 201
Mount Arlington, NJ 07856
This just happened to my LNS5296 this morning ... we bought it around Christmas-time 2006. It was working perfectly yesterday.
Someone has to bring all this to Samsung's attention ... I've seen at least 50 people in forums/blogs complain about this exact same problem I'm having. It's very frustrating!
Another angry Samsung owner
Same boat gang...Purchased my LNS5296 in December 2006 and went to turn it on last night...no sound greeting and the screen was black. Amazing what $3,700 will get you these days.
Another angry Samsung owner
If it was clicking, or attempting to turn on, we have a thread here addressing these issues, and offering a free inspection and repair, regardless of warranty status.
Feel free to participate. I'd like people to get helped, and if the symptoms listed there are what you're experiencing, I'd like to extend it to you and anyone else here having this issue.
Angry Samsung Owner.
I'm am very disappointed with my LCD as I have the same Power Issue and the local dealer for Samsung in Kuwait is asking me for 250$ to Fix. This is not fair when Samsung tech is saying on this site that "offering a free inspection and repair, regardless of warranty status. "
1000 ohm, not 100
Good info, but the link goes to 100 ohm caps, not the 1000 ohm required.
Website's Product Data Sheet was wrong, not your link...
Samsung LN S5296DX/XAA will not Power up
I have seen what appears to be MY issue on CNET and other Forums. My Samsung LCD TV is 2.5 years old. One day a month ago the set would not turn on. The Blue light is lit but neither the manual on/off on the TV nor the remote power button will turn the set on. I have followed the quick user troubleshooting instructions given to me by Samsung and clearly there is no obvious user error. All the posts I see seem to say the same thing. Namely the capacitors on the power board were cheap and have blown out.
I have no idea if this is really what is wrong with mine but I was hoping that if this were the case that Samsung would help me out. I called the customer service and asked for a rep to call me. A week later a rep called me. I explained my situation. The rep was testy and had an unprofessional demeanor from the start. She told me that Samsung had never heard of such and issue, that my TV was out of warranty and that my only recourse was to get it fixed on my own. I asked if she would like to have the citations of the numerous forums and blogs where this issue was discussed to consider the matter further. She said that I could fax them in if I wanted to but that there was not going to be any further acknowledgment of this issue. I asked her if I could have an email address to forward the info. she said not she can't correspond that way. I asked for her name and she said she can't give it. I asked for an employee identification and all she would give me is "Susan". My demeanor was cordial. Hers was not. Frankly she did a lot of damage to the Samsung image on that call. If handled more respectfully and with more understanding --even with the same result-- I might have let it all go. Instead I was left feeling that Samsung makes disposable products that they will abandon responsibility for as soon as legally possible. The Mitsubishi and Sony TVs have purchased over the years have lasted 10 plus years without a penny spent after sale. To have the most expensive TV I have purchased blow out after 2+ years is very disappointing. I will take the TV to a Samsung Authorized Repair to get this fixed. But if it turns out to be the capacitors -- and I'm left holding the bag, this will be my last Samsung purchase and I will be back on-line to spread the word.
If any of you have any advice for me as to how to proceed I will be pleased to listen. By that I mean either practical advice on how to diagnose and repair this issue economically, or how to deal constructively with Samsung to get better satisfaction. I am a reasonable guy. Perhaps I don't have the right perspective on this matter, but at this point I am feeling that Samsung has not comported itself in a manner in keeping with a company I want to do business with again.
Samsung LN S5296DX/XAA will not Power up
I'm very sorry about your treatment.
If you believe you have an issue with the power supply that you listed below, I would recommend submitting your unit to the ON OFF discussion, pinned at the top of the thread.
We're here to help people, and if you're experiencing those symptoms, the good news is that we still have room for submissions, and I welcome you to do so.
I agree that you have been reasonable, and I appreciate you posting your experiences.
Back to Samsung Forum
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