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Samsung HT-WS1 Sound bar Issues

by mateovilla / March 13, 2010 3:59 AM PST

Has anyone had issues with the wireless connection? I was so excited to get this hooked up, and was immediately dissapointed that the sub woofer keeps cutting in and out, it only "turns on" when there is a loud point in the program. When it is "off" it sounds terrible. Does anybody know how to remedy this? Should I reset the link? Shouldn't there be a constant connection?

Thanks in advance.

Matt

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Samsung HT-WS1 Sound bar Issues
by Samsung_HD_Tech Samsung staff / March 14, 2010 3:53 PM PDT

mateovilla,

The soundbar should be connected to the subwoofer when the soundbar is powered on. If it's not, I would check to see if resetting the link would do the trick. If not, you might try to check with our customer service center (800-SAMSUNG) to see if there are additional troubleshooting options you can try.

--HDTech

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Re: Sound Bar?
by mateovilla / March 15, 2010 5:28 AM PDT

I have tried resetting the link, to no avail. I have been reading around the internet and have learned that this is a common problem with this system. I have a very hard time believing that this product would actually go to market like this. I mean, I cant even use it, it sounds so bad with the subwoofer clicking on and off like that.

I called Samsung, apparently they are sending me a label to mail the system off for service. Does anyone know if this will even help? Can they "upgrade" the unit to fix this problem?

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Re: Sound Bar?
by Samsung_HD_Tech Samsung staff / March 16, 2010 5:13 PM PDT
In reply to: Re: Sound Bar?

mateovilla,

It sounds like the unit qualifies for a repair, which probably explains why they sent the shipping label. Its not common for products to have issues, but sometimes the occasional product needs repair.

--HDTech

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