Samsung forum


Samsung HT-E5530 audio sync problem (firmware bug?)

by ralphfx / December 8, 2012 9:49 PM PST

Dear all,

After using the HT-E5530 for a few days I am under the impression there is an error in the firmware regarding the audio sync delay setting.

My setup:
- cable STB connected to HDMI1 of the HT-E5530 with a HDMI 1.4 cable
- HT-E5530 connected to the TV (UE40D7000) with a HDMI 1.4 cable
- Anynet+ (HDMI-CEC) disabled on all devices

All devices running on the latest firmware/software versions. For the HT-E5530 this is version 1012.5.

After some trial and error, an audio sync delay of 125ms on the HT-E5530 seems to be the best setting to have the picture and sound from the STB in sync on my TV and HT-E5530 respectively.

Now, what is the issue:

1. I switch off all devices (stand by)
2. I switch all devices back on
3. The picture on my TV and sound from the HT-E5530 are now no longer in sync. Despite the fact that the 125ms audio sync delay is still set in the menu of the HT-E5530 (!!), the HT-E5530 behaves as if the audio sync delay is back on its default 0ms!
4. I now change the audio sync delay setting to e.g. 100ms and then back to 125ms again and picture and sound are back in sync.

Steps 1-4 keep repeating.

In other words: the HT-E5530 doesn't seem to "remember/apply" the 125ms audio sync delay after switching the device off and back on again. However, the setting still appears in the menu.

Resetting the HT-E5530 doesn't change anything. The audio sync bug seems to be persistant, which makes me believe it's an error in the firmware.

I hope this remark gets noticed by Samsung and there will be a fix in a new firmware version.

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All Answers

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Double check something for me.
by R. Proffitt Forum moderator / December 9, 2012 8:23 AM PST

All the samsung tv's I've encountered have a SHOP MODE they arrive in. If you don't take it out of this shop or demo mode the settings revert after a time.

I don't see where you took it out of shop mode. And that's not a bug.

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by ralphfx / December 9, 2012 4:10 PM PST

Hello Bob,

Thanks for your reply, but the issue is not related to the TV (which is not in shop/demo mode by the way, that mode is one of the first things I disabled when going through the plug and play settings).

The problem lies with the HT-E5530 home cinema set as it is not applying the set audio sync delay (125ms in my case) after it's been switched off and back on again.


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Some of those HT systems have a similar shop/demo mode.
by R. Proffitt Forum moderator / December 9, 2012 10:24 PM PST
In reply to: RE

I know it's tough to supply all the details and I see why the makers do this. Let's see if Samsung's HDTech has other ideas.

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Re: Samsung HT-E5530 audio sync problem (firmware bug?)
by Samsung_HD_Tech Samsung staff / December 10, 2012 6:52 AM PST

Hi Ralph,

Unfortunately, the only ideas I have are demo mode and reset. So I'm out of ideas. But then again, I support US products and customers. And from what I can tell, this model is for UK. (Correct me if I'm wrong.) So you may want to contact UK support; here's the Samsung UK portal for support on that product:

Hope this helps you!

HD Tech

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by ralphfx / December 11, 2012 11:22 PM PST

Thank you for your replies, but both the TV and the HT-E5530 are not in demo mode and resetting unfortuately does not change anything in the behaviour of the HT-E5530.

I contacted the local Samsung support here in the Netherlands and the reply I got was also not satisfactory at all. Basically the advice was to try a reset and in case that wouldn't work, to contact their Dutch repair service. As far as I can tell, no action was taken to try to reproduce the issue.

Despite the fact I like the slim design, as well as the gloss finished speaker set, I will try to exchange the Samsung something else. The same firmware is shared by a number of samsung HT models, so I have no confidence in buying a higher end Samsung. Maybe I'll even go for a seperate A/V receiver set up.

There is also a thread here on CNET describing a bug that causes the audio sync delay to drift (increase with every reboot of the HT-E5530), which dissapears when 24fps is switched off. This also tells me that the firmware on the device is not functioning properly.



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same problem
by meteo44119 / January 12, 2013 6:03 PM PST
In reply to: RE

I have the same problem of Ralphfx, what's the solution of the problem please ?
It's to a demo mode problem !! It's a firmware bug.
Thanks to resolve it shortlyple please.


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