Samsung forum

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Samsung HPT4254 40 inch plasma clicking on and off

by Cinbad51 / August 2, 2011 8:42 AM PDT

The TV is clicking on and off. Will not stay on for more than 3 minutes and after a few minutes of clicking it turns itself back on! Saw that MANY people were having the same problem so I called the 800 number and was told by Lynn that they only come out to do a fix on the LCD. "DONE DEAL" is what she advised me. Your plasmas are having the same PROBLEMS as the LCD. Mine was manufactured in 2007. Please help. I am not satisfied with the response from the customer service rep.

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Please add 3 things.
by R. Proffitt Forum moderator / August 2, 2011 8:45 AM PDT

Transaction Number.
Date of Purchase.

This speeds things along.

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Samsung 40 inch plasma clicking
by Cinbad51 / August 2, 2011 10:36 AM PDT
In reply to: Please add 3 things.

serial # b3373cep709096v

United States

Purchased 9/1/07

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TRANSACTION number is from your call to Samsung.
by R. Proffitt Forum moderator / August 2, 2011 10:42 AM PDT

If they didn't give you one, call in again and get another.

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42 inch Plasma
by Cinbad51 / August 3, 2011 11:03 AM PDT

The transaction number is 2108347434. It is a 42 inch plasma not a 40 inch.. I hope we can come to a resolution on this since here are hundreds of posts on the internet and a few YouTube videos circulating. Samsng is definitely aware of this problem with there defctive Caps. You customer service rep. LYNN said she has no knowledge of ANY problems!! That is hard to believe. The LCD consumer was offered a one time fix for the same problem and not for the plasmas.

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Samsung HPT4254 40 inch plasma clicking on and off -
by Samsung_HD_Tech Samsung staff / August 3, 2011 4:21 AM PDT


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