Samsung forum

Question

Samsung - freezes on weak channels

by chuckroast00 / November 13, 2012 2:34 AM PST

Hi, re. Samsung UN55C6500 SF XZA:
I use OTA. Most stations are strong but some, of
course, are weak.
When I tune to one of the weak ones, the set pixellates, then loses the channel, and slows/hangs until power is recycled.

This is a software problem.
(The software is up to date according to the update process.)

Here's what I expected: Just display the error, and let me change to the next strong channel.
Yes, I have tried the factory reset to no avail.

I've contacted Live Chat on Samsung's support site two times about the problem and am *also* quite disatisifed with the responses I am getting from their technical support.
Thanks for any help!

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All Answers

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Answer
Re: Samsung - freezes on weak channels
by Samsung_HD_Tech Samsung staff / November 14, 2012 1:26 AM PST
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Thanks, Ambassador!
by chuckroast00 / November 14, 2012 2:05 AM PST

Just a work-around. I hope they devote some of the processor power to moving to the
next channel after a while. Thanks for trying. It's nice to get some knowledgeable response
from Samsung.

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the model was actually a UN55C6300
by chuckroast00 / February 6, 2013 9:26 AM PST
In reply to: Thanks, Ambassador!

The original model number was:
UN55C6300 SF XZA:

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the product "specialist"
by chuckroast00 / February 6, 2013 9:19 AM PST

I work with computer software. That answer is total bullshit. It should timeout if it can't resolve the signal.
It should then allow the user to move to a good channel. That is elementary programming and should be
corrected in an update.

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