Samsung forum


Samsung DLP white dots fix?

by g3t_t0rk / April 10, 2012 10:09 AM PDT

I know that this issue has been beaten to death. I know that the recall is over and I'm pretty much SOL. What I'm wondering is who do I go to for the fix? Is there a DIY fix? And I remember finding a thread saying that it cost $200 to fix but I can't seem to find that thread anymore. Anyone know what to do?

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Clarification Request
Samsung white dot issue
by Rich618 / June 17, 2015 12:10 PM PDT

Hi- Just joined c/net for Samsung DLP white dot issue. Is there still any Samsung warranty being given for the tv's? I have the 61"" model, and the pixels just started popping up. thanks for any info!

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We are now many years past that.
by R. Proffitt Forum moderator / June 17, 2015 12:23 PM PDT

You can try 1800SAMSUNG and ask again. Hit to see what this part costs.

It's not a Samsung white dot issue. The part was made by Ti and is used in many other makes so it it's not found in just Samsung models.

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DIY possible?
by Rich618 / June 17, 2015 1:11 PM PDT

Is this something I could do myself. I saw some people elsware posting that they did it? Thanks

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Shopjimmy has Youtube videos on the part change.
by R. Proffitt Forum moderator / June 17, 2015 1:39 PM PDT
In reply to: DIY possible?

As to you doing this, you have to decide if it's inside your comfort zone.

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Re: We are now many years past that.
by Escape888 / October 4, 2015 2:08 PM PDT
In reply to: DIY possible?

I got the same problem with my Samsung DLP TV HLT6756 WX/XAA. And I am wondering how people with the same problem(many white dots showing) take care of this problem? Any pointer is appreciated, especially if I can get a comment from 26463096079402463158312775530918 about how to deal with this problem.

Many Thanks.

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DIY White dot fix
by Rich618 / December 24, 2015 5:39 AM PST

Hi - Hope this is not too late a response. I recently (about 1 month ago) replaced the dlp chip in my Samsung 61" projection and it looks great! I bought the chip from shopjimmy and watched their video a couple of times (there is another video on youtube that was helpful too). If you are comfortable taking the unit apart it is not too bad. Just follow the video and you should be fine. The chip cost about $185. Good luck!

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White dots issues Samsung 5676
by Gatorboy77 / October 4, 2015 4:17 PM PDT

I have a Samsung 5676 with white dot issues and was told by Samsung I was pretty much Sol. Does anyone have advise seems to be an ongoing problem . all my devices are Samsung from TV to my phone.
Case #2139136275

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So far thousands have replaced the DMD to solve it.
by R. Proffitt Forum moderator / October 4, 2015 5:04 PM PDT

Unless this is not a question as to the part but something else.

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Clarification Request
Called Samsung and got white dots fixed
by Fran_Steve / October 26, 2015 5:15 PM PDT

What number did you call

All Answers

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Samsung DLP white dots fix?
by Samsung_HD_Tech Samsung staff / April 11, 2012 5:57 AM PDT
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Got it fixed!
by g3t_t0rk / May 8, 2012 9:23 AM PDT

Well, I called Samsung and I got it fixed just like brians43 said. Called them, told them I had white dots, and they told me Samsung gives out 1 free courtesy fix.

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Called Samsung and got white dots fixed
by Fran_Steve / October 26, 2015 5:09 PM PDT
In reply to: Got it fixed!

What number did you call to get one courtesy fix for the white dots.

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Fixiing White Dots on Samsung
by Fran_Steve / October 30, 2015 8:59 AM PDT
In reply to: Got it fixed!

How do or who do you call to fix white dots on Samsung 63"

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Geeting no love....
by doubleott / June 18, 2012 6:43 AM PDT

I called today and was told that my model - HL6156wx/xaa was out of warranty and that I could get an "out-of-warranty" repair from a 3rd party repair shop. The repair is going to cost me almost $500.00 - that does not sound like I am being taken care of...

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Why no fix for us?
by captbly1 / July 28, 2014 5:46 AM PDT

I am a HL61A750A1FXZA user as well that is experiencing the white dot issue as well. I have called and Have had no luck getting Samsung to replace it. I have escalated it, but after being on hold for 1/2 every time the call mysteriously drops. Maybe that is their new way of handling it.

Sure makes no sense why our models wont get the same treatment (free chip) as the others. Shoot send me the chip and I'll put it in. Maybe its time for our own class action suit?

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Not too late
by brians43 / May 2, 2012 5:12 AM PDT

I called 1-800-Samsung Monday 4/30/2012, a technicial was at my house today 5/2/2012, fixing my TV. The dots are gone and it works great. Kudos to Samsung for taking care of business.

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Sounds like a plant by Samsung, don't believe it's genuine.
by gomdsearch / May 2, 2012 9:23 AM PDT
In reply to: Not too late

This post does not have the ring of truth and poster just joined forum. This is poster's first post of any kind this site. I don't believe it's legitimate. Post sounds like a plant by Samsung, don't believe it's genuine.

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Beleive it or not,it worked for me
by brians43 / May 3, 2012 12:09 AM PDT

Just trying to help out the original poster because he/she thought they missed a window. I joined only to reply because I reviewed these posting when trying to figure out how to get my tv fixed.

I'm happy they fixed mine. It was out of warranty and I was already looking at buying a new one. Now I don't need to. I just hope anyone who has the same problem calls before giving up.

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Tried without success
by Tip2469 / July 28, 2014 1:15 AM PDT

Told my HLT5687SX/XAA was out of warranty. TV was timely registered with Samsung but was never informed that there was a class action against Samsung that involved my model TV. I always liked Samsung products, but now it's time to rethink purchases and perhaps go with a more reputable company - Sony, Toshiba, etc.

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Wait a second.
by R. Proffitt Forum moderator / July 28, 2014 1:55 AM PDT
In reply to: Tried without success

Sony had issues with their DLP too. Those are out of warranty as well so how would that change your story?

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by Lee Koo (ADMIN) CNET staff/forum admin / May 3, 2012 3:12 AM PDT

gomdsearch, didn't you just join recently too--4/10/2012? This looks to be your first post, so what gives you the right to call out someone, when you should be looking at your own account. Have you earned your stripes?

I don't appreciate you coming into our forums and calling our members liars. How do we know you aren't from a competing manufacture? If you can't maintain a respectful attitude toward others in this community, I suggest that you go some where else where they'll accept your behavior, because we certainly won't.

CNET Community manager

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I said post sounds like a plant, which it does...
by gomdsearch / May 3, 2012 5:43 AM PDT
In reply to: Really?!

but I didn't call anyone a liar. I was honest but not disrespectful.

I was prompted to join because I tried to get Samsung to step up multiple times and they did not.

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I don't know, but...
by Lee Koo (ADMIN) CNET staff/forum admin / May 3, 2012 6:28 AM PDT

when you say things like "does not have the ring of truth" or "I don't believe it's legitimate" or "don't believe it's genuine" to me that's calling someone a liar.

Anyways I'm not going to drag this out to be who right or who's wrong... but have you tried posting your case in the forum for the Samsung reps to review? Do you have transaction number or reference number from your dealing with Samsung customer service failed attempt to helping you out?

Maybe you should create a new thread in this forum and give all the details about your problem and see if they can help you, rather than wasting your energy questioning or attacking other members. Have you done that? You really have nothing to lose, right? You never know, where the circumstances may change for the better.

Anyways I hope you get some sort of resolution to your problem, but please keep your attitude in check at the door. I'd appreciate it.

Good luck!

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Well I'm not new
by PMDavidson / December 31, 2013 3:26 AM PST
In reply to: I don't know, but...

And I can say honestly, that Samsung will only do what they have to do after using a poorly designed part by TI. Just read through this and several other threads and you will find Samsung will fix those they have to and blow off all others. Plenty of detail throughout the thread, really doesn't matter when you bought the TV just if you are on the list they have to fix. BTW, just bought a VISIO, great TV, highly recommend.

Good luck and Happy New Year

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1-800-samsung good number
by mbimeal / December 30, 2013 4:54 AM PST
In reply to: Not too late

Thanks so much for starting this thread. My TV is six years old and is version HLT6176SX/XAA. I called the number today, 12/30/13. They said my white dots and dark screen "qualifies for free repair for this issue". They have made an appt. to come out on Monday to fix it. Thanks for saving me so much money!

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1-800-samsung good number 2
by mbimeal / January 10, 2014 1:45 AM PST

I was pleasantly surprised that the service guys showed up on 3 business days later to fix the problem. They arrived on time, with a table and two guys to fix the problem. The white dots was under warranty. They charged me $168 for a new bulb that at six years was past the extended warranty. I was extremely happy. All went well. Two days later Samsung called up to do a survey on how well their technicians performed. I was impressed with the service. However, it would be nice for a tv to work past six years like the old crt tvs did.

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White spots on DLP TV. This recommendation was very helpful
by abrahamv719 / January 13, 2014 11:37 AM PST

I know i am a first timer. but this worked for me. I contacted 1800-Samsung about my DLP TV with model number HL-T5076SX/XAA. After 5 minutes of speaking with them over the phone,Samsung has scheduled an appointment for a local service Tech to contact me. Samsung asked me for the model number Of my DLP TV and the serial number. The white spots are apparently being caused by a chip called the DMD chip. Samsung is replacing it one time for free as long as the DMD Chip is faulty. FYI I had replaced the Lamp last week as well by myself. It is very easy to change. I bought it online on ebay. Cost me $58. Came with the bulb and the housing. the part number is on the tv. Google it and you will be able to find an online vendor. will update the post once i have the chip replaced. Thank you CNET and Other people that have assisted me with these posts.

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by Fran_Steve / October 26, 2015 5:14 PM PDT

Note: Moderator corrected phone number for USA.

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This is a RE-POST
by ML6280 / May 4, 2012 10:26 AM PDT

Just fixed my HLT6187sx/xaa

by ML6280 - 4/28/12 4:24 PM

In Reply to: Can you lst the steps taken? by jciarrocchi

It's pretty easy if you have a little know-how. I'm a Navy electronics tech so I know the "do's and don'ts" when it comes to working inside a TV. You don't want to get shocked so make sure you unplug and let it sit the night, and then stay away from the power supply. Take the advice on the link and wear the gloves, this helps if you inadvertently touch the chip or lense. My set was slightly different (fan in a different location in front of the DMD chip, but all in all, just follow the instructions on the link. Shop around for the chip online (I paid $178). Here is the link R. Proffitt posted on an earlier link. Good luck!

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The Fix Is In!
by FLJoe / June 10, 2012 9:35 PM PDT

Good Morning, I read the posting below with the 1-800-Samsung phone number and called them yesterday, Sunday evening, and got an appt. for this coming Friday 6/15/12 to fix it! Evidently if your white dots are on all channels then it is a chip they will replace for FREE on a one time basis. If it is not the chip, there will be a service call charge but that is still way cheaper for me than replacing a 61" TV. I will update again when the repair is complete, especially if there is anything other than the free chip replacement to report. Good Luck with your issue. FLJoe

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