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Question

Samsung Crystal Surround Air Track HW-FM35

by tazmision89 / April 11, 2013 8:26 AM PDT

HELP!!!!!

Ok here is the problem. Just bought the LG 42" LN5300 LED TV and the Samsung Crystal Surround Air Track HW-FM35.

I connected the optical as indicated in the manual from the LG Optical output to the Samsung Optical input. And nothing, nada, zip, zilch.

I have installed plenty of systems up and this one has me puzzled. I have done all the recommendations that I found online and still nothing.

Please if anyone can give me a clue, it would be greatly appreciated. Thank you in advance.

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All Answers

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Answer
Re: Samsung Crystal Surround Air Track HW-FM35
by Samsung_HD_Tech Samsung staff / April 12, 2013 1:59 AM PDT

Hi tazmision89,

I'm sorry to hear about this. It may be that you need to switch your TV to external speakers; I tried looking up instructions for that in LG's manual online, but their menu layout is conspicuously missing.

HD Tech

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Other things I have tried to get it to work
by tazmision89 / April 12, 2013 10:35 AM PDT

I have checked everywhere as to the external speaker setting and I can not find it anywhere. I also though it could be the ACP but not even my xbox which is on HDMI 2 is working. I also tried connecting the cable box directly to the soundbar and still nothing.

I am running out of options here. Any help will be greatly appreciated. Thank you.

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Re: Other things I have tried to get it to work
by Samsung_HD_Tech Samsung staff / April 15, 2013 3:16 AM PDT

Hi tazmision89,

OK, so I didn't know before that more than one device is having this problem. That's good to know. I assume you've done the standard stuff: make sure it's not on mute; the volume level is increased; and you're switching it to digital input on the sound bar itself. If you have not checked these, please do so.

Also, I'd like to get a couple more pieces of information: when you turn on the sound bar what do you see on the digital display panel? You added a couple more components to the setup puzzle: STB and Xbox. How are they connected: via HDMI to TV and then optical from TV to sound bar?

HD Tech

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Answer
Just wondering
by Slopes2881 / April 30, 2013 12:21 PM PDT

I know you said you've done this before but I just wanted to ask a simple question. Is the optical cable you're using brand new? If so, did you remove the plastic tip covers? If you didn't, sound won't pass through the cable since a connection can't be made.

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Thank you!
by Mihmm / October 30, 2013 8:10 AM PDT
In reply to: Just wondering

I can't believe I didn't notice the rubber ends on the optic cable. I did everything right but only noticed this small note in this thread. Please pass on to anyone using these cables? I feel so silly now!!
Thanks again it's working great now!!!
M!

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Answer
Samsung Crystal HW-FM35
by bkw1933 / May 4, 2013 12:41 PM PDT

I just bought an INSIGNIA 55 INCH AND IT COMES ON BUT I'm not getting anything. It comes on but remote only and I've connected and it still does not work. I'm taking it back to walmart. Crap. Great price.

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