I'm having the same problem, all Samsung products (LED TV 6300, BluRay player BDC6500XAA, and Crystal Track sound bar). Has anyone responded or have you found info elsewhere? This is driving me nuts!
I have all Samsung products...sound/HDTV Series 6000 and Blu-Ray disc player. All purchased about one month ago at BestBuy.
SERIES 6000 LED HDTV MODEL - UN46B6000VF8ZA S/N Z1GY3CNS00285N Version BN01.
SOUND BAR MODEL - HW - C450/XAA S/N 9FFYITBZ200730R.
BLU-RAY BD-C6500 COULD NOT GET AT THE BACK TO GET THE S/N.
I have Verizon FIOS as well.
I have what appears to be an issue with Input mode the Optical Digital in where it only shows PCM and analog with Digi 1 or Digi 2. It does not allow me to select Dolby sound. I have all the cables in the right places and technicians have been out to my home twice to look at the set up. All seems to be in order. Can you tell me why this is happening and/or how I might be able to select Dolby? Thank you for your time.