Sorry to hear about this. What firmware version are you on? What have you tried to make it work, thus far?
I recently purchased a sharp 70" w/o smart tv so I added the smart Blu ray BDE6500 I'm connected to clear wireless wifi all settings are completed I can use you tube and a few other app but I cannot connect to the web or pandora does anyone know what I can do to resolve this issue ? As for pandora I retrieved the code and went to the .com address and put in code activated put my existing acct info in and nothing ! Plz help