Samsung forum

General discussion

Samsung blue ray bde6500

by Bigtony402 / November 24, 2012 11:09 AM PST

I recently purchased a sharp 70" w/o smart tv so I added the smart Blu ray BDE6500 I'm connected to clear wireless wifi all settings are completed I can use you tube and a few other app but I cannot connect to the web or pandora does anyone know what I can do to resolve this issue ? As for pandora I retrieved the code and went to the .com address and put in code activated put my existing acct info in and nothing ! Plz help

Post a reply
Discussion is locked
You are posting a reply to: Samsung blue ray bde6500
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Samsung blue ray bde6500
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Re: Samsung blue ray bde6500
by Samsung_HD_Tech Samsung staff / November 26, 2012 6:04 AM PST

Hi Bigtony402,

Sorry to hear about this. What firmware version are you on? What have you tried to make it work, thus far?

HD Tech

Collapse -
Blu ray bde6500
by Bigtony402 / November 28, 2012 5:21 AM PST

I haven't checked the firmware but I will ASAP . I did do a hard reset which allowed me to sign in to Netflix as well as a few other apps but still no web browser. I have contacted Samsung cust. Care they haven't responded back .

Collapse -
Re: Blu ray bd-e6500
by Samsung_HD_Tech Samsung staff / November 28, 2012 11:06 PM PST
In reply to: Blu ray bde6500

Hi Bigtony402,

OK, be sure to check for the newest firmware. After that, please provide the following:

Smart Hub Version
Unique ID
Web Browser Version
Serial Number
When the issue started
Memory Usage

As the Unique ID and Serial Numbers are sensitive pieces of data, you'll likely want to send this information to us on one of our social media channels. You can find information about how to contact us here:

HD Tech

Collapse -
where do i get this specific information?
by danieldefasson / November 30, 2012 5:22 AM PST
In reply to: Re: Blu ray bd-e6500

where do i get this specific information?

Collapse -
Re: where do i get this specific information?
by Samsung_HD_Tech Samsung staff / November 30, 2012 5:28 AM PST

Hi danieldefasson,

To obtain the web browser version: Load Smart Hub and highlight the web browser icon and then press the info button once, a pop up then appears and displays the version.

To obtain the Smart Hub Version/Unique ID/Memory Usage: Load Smart Hub and press the Tools button on the remote, move down to Settings>About Smart Hub.

HD Tech

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions

CNET Holiday Gift Guide

Looking for great gifts under $100?

Trendy tech gifts don't require a hefty price tag. Choose from these CNET-recommended useful and high-quality gadgets.