TVs & Home Theaters forum


Samsung Blu_Ray player won't connect to Internet@tv

by dowens82 / February 2, 2012 12:42 PM PST

I recently connected my samsung blu-ray player (BD-c6500) to the internet for the first time, and immediately did an update. My network status shows that it is connected (wired), and the network test shows that everything is connected properly. However, when I try to connect to Internet@tv, my tv then reads "No Signal. Check connected device's power, cable connection, and source selection". I have not activated Internet@tv because I have never had access to it. I am using Verizon Fios as my internet provider. Both Samsung and Verizon point their finger at the other. Please advise me on how to resolve this as my blu-ray player is out of warranty. Thank you

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Clarification Request
More info needed
by Pepe7 / February 3, 2012 12:39 AM PST

You really aren't helping us help you here. Please provide all makes/models involved in your dilemma, including the Verizon hardware. Also be very specific in exactly what it is you want to achieve in this process. What sort of content are you intending on viewing/streaming/etc.(?) If you could provide info on what Samsung & Verizon have told you, that could potentially be of use. YMMV.

All Answers

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Yep. We've been down this path.
by R. Proffitt Forum moderator / February 3, 2012 12:48 AM PST

Most of what we know about Samsung and networking (there is more!) is over at the next link.

But here's the deal. Most folk do not want to know what a DNS entry is and what it does or much else. They want this stuff to work. Sadly the industry is not delivering. So what to do but to learn more and hope you and I can figure out another device to internet setup.


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Make and model information
by dowens82 / February 3, 2012 5:36 AM PST

Thank you responding. First off, my ultimate goal here is to have
access to stream videos (Netflix, hulu+) and whatever else is available on
Internet@tv. Before I can do this, I
need to connect to Internet@tv.

My blu-ray player is a Samsung BD-c6500 and my television is
a Samsung UN46C6300.

I am using a wired connection with Verizon Fios. The wireless
router (again, the player is wired to the router) is an UltraLine Series3 model
9100EM. There is a little more data on the router, but not much. Please let me know if there is more that you

The player shows IP Address, Subnet Mask, Gateway, and DNS
Server. The player passes the internet
test and shows that it is connected.
Upon initially connecting the player to the router, it successfully
downloaded the most recent update (BSP-C5500WWB-1025.1). I am also able to connect to BD Live. The only apparent issue is with Internet@tv.

When I try to connect to Internet@tv, the face of my player
sometimes reads "online" and other times reads "stop" or "no disc" depending on
the circumstance. My tv goes black, and
after about five seconds reads "No Signal" in large white font and "Check
connected device's power, cable connection, and source selection" in smaller
darker font.

Samsung told me to run the latest update, then to go through
the initial setup, then to reset the router and the blu-ray player. Verizon basically told me the same. I have done all of this with to no avail.

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And did you try any of the things in the link?
by R. Proffitt Forum moderator / February 3, 2012 7:42 AM PST

I can't tell if you made the Samsung account, changed the DNS or did anything we've found to help.

That's fine. I don't expect folk to do this. The makers are expecting too much from the consumers.

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i have the same question as Bob
by Pepe7 / February 5, 2012 12:17 AM PST

Did you follow the instructions about changing the DNS? Definitely go that route and see what happens.

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Bad Firmware?
by sunwatcher / February 5, 2012 8:04 AM PST

That the TV goes black and displays "No Signal" suggests the BD player is resetting itself for some reason. Could be a bad firmware update, but you mentioned that you ran the update again. You may want to consider downloading the update to USB or CD instead of installing over the network.

If by chance your signal is being lost over HDMI, you might try temporarily using the composite video out instead. Just a thought to help troubleshoot.

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Have you seen this yet?
by ahtoi / February 5, 2012 5:11 PM PST

Maybe you need to add "apps" to the internet@tv list first (just guessing). My thinking APPS equal no connection. Like you said, there is internet connection otherwise you wouldn't be able to update the BD player. So go register with the apps store and get some freebie apps and try it. Good luck.
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How my relative fixed this problem
by Dan Filice / February 5, 2012 10:39 PM PST

My father-in-law replaced his Samsung BR player that died with a new Samsung, and it didn't connect to Netflix. He called everyone but with no solutions, so he exchanged it for another unit. It worked.

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by dowens82 / February 6, 2012 10:55 PM PST

I changed the DNS but that was not the problem. It appears the player was simply timing out (very quickly) through the HDMI. Once I plugged in the composite video, it immediately showed up! Thank you all for your help, and thanks to you especially Sunwatcher for the idea

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by sunwatcher / February 7, 2012 10:33 AM PST
In reply to: Fixed!!

Thanks for posting back and letting us know!

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