Samsung

Resolved Question

Samsung blu-ray HT-D5500 player Netflix Caption problem

by jwm54 / March 29, 2012 11:59 AM PDT

I'm deaf and need caption. I can't get caption to work on my new Samsung blu-ray HT-D5500 player that has Netflix on it's HUB.
I checked to see if the movie(s) had subtitles before streaming and it still don't work.
How can I get Caption to work with Netflix Streaming Movies?

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All Answers

Best Answer as chosen by jwm54

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Hellooooo
by jwm54 / March 30, 2012 1:46 AM PDT

...anybody???

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This will be a Netflix issue.
by R. Proffitt Forum moderator / March 30, 2012 3:16 AM PDT
In reply to: Hellooooo

Samsung makes the device but is only the host to what Netflix provides.

In other words, you should ask for support and clarification from Netflix if they are providing captions or not on this platform.
Bob

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This will be a Netflix issue.
by Samsung_HD_Tech Samsung staff / March 30, 2012 7:08 AM PDT

I apologize for the late entry into this topic.

I was trying to get clarification if Netflix was going to offer subtitles in this model, but ultimately that decision would be up to them, and if they can implement that feature using the existing software and hardware.

Are your firmware updates up-to-date? If they roll it out, it will definitely require the latest firmware version.

--HDTech

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Firmware updated, Netflix doesn't have caption support...
by jwm54 / March 30, 2012 9:47 AM PDT

Yes, my firmware is updated. I just got an email from Netflix saying caption was not supported on my Blu-ray player. Sheesh, it is brand new too...

Dear Mr. Moskovita,

As indicated below, the model of Samsung Blu-Ray player that you have does not include the closed caption capability with the Netflix service. Not all devices that are Netflix ready have the capability to use the closed caption feature through our service.

If you would like a list of Samsung or other devices that have closed captions please contact our customer service directly and they will be glad to help you. We do have a large amount of customers who are in a similar situation who do contact us and get their issues resolved successfully through a relay service. This would be the best way of communication for any future inquiries.

Sincerely,

Netflix, Inc.

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Netflix reply
by jwm54 / March 30, 2012 9:49 AM PDT

My firmware is updated. I just got this message from Netflix:

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