Yes, my firmware is updated. I just got an email from Netflix saying caption was not supported on my Blu-ray player. Sheesh, it is brand new too...
Dear Mr. Moskovita,
As indicated below, the model of Samsung Blu-Ray player that you have does not include the closed caption capability with the Netflix service. Not all devices that are Netflix ready have the capability to use the closed caption feature through our service.
If you would like a list of Samsung or other devices that have closed captions please contact our customer service directly and they will be glad to help you. We do have a large amount of customers who are in a similar situation who do contact us and get their issues resolved successfully through a relay service. This would be the best way of communication for any future inquiries.