17 total posts
Re: Samsung BD-E5900/ZA 3D WiFi Blu-ray Won't Load Hulu
I'm very sorry for any inconvenience this may have caused you. We are currently looking into this issue and will advise shortly. However, if you could please provide us with the information of your model, I'll very happily forward that along to product testing. Please provide the following:
Smart Hub Version
Web Browser Version
When the issue started
As the Unique ID and Serial Numbers are sensitive pieces of data, you'll likely want to send this information to us on one of our social media channels. You can find information about how to contact us here: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/
Re: Now the Web Browser says "Connecting" constantly
Please add "Web Browser" not working to the list. Like the Hulu app, it too says "Connecting" until I hit the "Home" button to exit.
I have gathered the information requested above and will send via Facebook application per your request.
I'm experiencing the same problems
I just bought two of the Samsung BD-E5900's over the weekend and both have the same problem described above with Hulu Plus. Works fine with netflix and pandora. Running version 1.084 of SmartHub. Please tell me there is hope!
Given the spat of posts about app issues.
My advice is for everyone to call in and ask if Samsung is working on their servers again.
The Sony BDP-S590 3D Blu-ray doesn't have this problem...
We bought two - the Samsung and the Sony BDP-S590 3D Blu-ray. The Sony works great with no issues. I'm now considering returning the device for another Sony. I'm hopeful that Samsung will respond. I'm an all-time Samsung fan (phones, TVs, etc.).
IMHO, there should be zero issues with these applications out of the box. And especially considering Samsung uses these applications to help sell their products. Fingers crossed.
I'd like to add something.
Since the apps are not all from Samsung it may be impossible for Samsung to stand behind all the apps.
It's like a Dell Windows PC with third party apps. Sometimes that didn't work either.
This is a new system where folk are only now figuring out what came from whom and it may get messy.
Dear HD Tech, Samsung has not responded -- Is this normal?
I did as you requested and entered all information via the Facebook application, and I have not heard back from anyone. Is this normal?
Re: Dear HD Tech, Samsung has not responded -- Is this norma
That's actually very surprising. We normally have a turnaround of just a few hours. Try it again, and ask for me "HD Tech from CNET". I'll grab your email; be sure you mention your handle as well.
Second request submitted to your attention. Hope someone see
3D wifi player won't launch Hulu
I have a brand new Samsung blu ray player. It advertised that I could use it for Hulu which was the major factor for purchasing it. Other applications like Netflix work well but Hulu will not load or launch.
Samsung phone customer services did not help at all. "Call Hulu" is neither a solution nor an option. Anyone see a number for Hulu?
If there is not a fix for this posted in 48 hours, I'll simply return this device and get a Roku.
Just one thing.
Hulu, that is "Hulu.com" does not work on devices. Hulu has been working hard to block that.
They want us to use the Hulu Plus app. It's a small difference we need to be clear about.
Hulu.com doesn't work on my roku either. Be sure you test this before you buy.
I am talking about the Hulu Plus app...
It's a standard app on the Blu-ray device. That means it comes pre-installed. It doesn't work. This is the issue.
UPDATE: 5 days and no movement on my tech support request
I received one email asking for a firmware # -- I replied and haven't heard back since.
What's the purpose of this forum, the Facebook app? What happened to customer service?
I was just at the Samsung site and
There's a notice there about them working on servers. The help here is off on weekends so tell me if the 1800SAMSUNG in the USA is working or not too.
Again, these apps are sometimes not from Samsung and it's going to be very interesting to see how consumers react to apps that can't be fixed by the device maker.
Oh, we already have something like that with Dell, laptops and Windows.
1800SAMSUNG told me to call Hulu...
The Hulu Plus application works fine on older Samsung bluray models (I have one), and tens of other devices on the market (iphone, ipad, Roku, Sony bluray, etc.). And it's not just HuluPlus I'm complaining about, it's the Web Browser as well.
The issue I have is Samsung uses these applications (Huluplus, etc.) to advertise their SmartHub service on their bluray players to get you to buy it. If the applications don't work, I would rather them just say so and save me the hassel of returning it, and going with a competitor.
Granted, Honesty in advertising may be a lot to ask for, but good customer service is not. The fact that I've been shuffled from CNET forum to Facebook app to gmail, has turned me off from Samsung products in general.
I hear you.
And other makers are following the same system where apps are not from the maker. It's very possible to break an app on just one model. Unless folk call it in, or return units the message is not received by the maker of app or product.
Given the new system, changing maker only buys into another maker and does not ensure the same/similar issue won't reoccur.
I hope this little dialog helps you see what's going on.