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Samsung

Question

Samsung Ativ PC Bluetooth Driver Update

by sonisoe / December 21, 2012 10:01 AM PST

i've been trying to update bluetooth driver (from SW UPdate software), it seems it can download the driver but fails to install. message is "update filed (-10)". i've turned off anti-virus as well as firewall, but doesnt work...advice ?

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All Answers

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Answer
Re: Samsung Ativ PC Bluetooth Driver Update
by Samsung_HD_Tech Samsung staff / December 27, 2012 11:42 PM PST

Hi sonisoe,

Are you still having issues? If so, what's your complete model code for your ATIV?

HD Tech

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bluetooth speakers
by gijep / February 2, 2013 6:31 AM PST

Hi,

i have a similar issue with my Samsung ATIV 500T. I have added my bluetooth speakers (soundstep 2) and the item shows up under bluetooth devices but then stays "offline" and i cant pair the speakers. im not sure if this is a driver issue or what, thanks

Mark

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Bluetooth
by gijep / February 19, 2013 9:40 AM PST

Yes, i am still having issues. Where would i find the complete model code for my ATIV? I have an iphone and my bluetooth speakers require that you download an app (soundfreaq) in order to use your phone with the speakers. I am thinking that this may be the issue. Windows app store does not have this app unfortunately.

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Re: Bluetooth
by Samsung_HD_Tech Samsung staff / February 20, 2013 1:08 AM PST
In reply to: Bluetooth

Hi gijep,

The model number should either be on the back of the tablet or on the power brick. Once I get that info, I can start down the right path for troubleshooting.

HD Tech

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model number
by gijep / February 25, 2013 11:10 AM PST
In reply to: Re: Bluetooth

i believe it is XE500T1CA01US

Does that seem correct?

Thanks,

Mark

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Re: model number
by Samsung_HD_Tech Samsung staff / February 27, 2013 2:11 AM PST
In reply to: model number

Hi gijep,

Yep, that seems right to me. Based upon what I'm seeing it should be capable of doing this no problem, so let's check some things off: you say that you have an iPhone, and I suppose you've checked to make sure the speakers work with the iPhone, correct? Do you have any other Bluetooth device, such as a mouse, that you can check to see if it connects just fine to the laptop?

HD Tech

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Re: model number
by gijep / March 4, 2013 6:04 AM PST
In reply to: Re: model number

The speakers work great with my iphone yeah, I have tried using my tablet with a different type of bluetooth speaker called x-mini kai bluetooth speaker and that worked well but it does not require any type of phone application to use the speakers unlike my soundfreaq soundstep speakers so my bluetooth is functional with other bluetooth devices.

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Re: model number
by Samsung_HD_Tech Samsung staff / March 4, 2013 11:38 PM PST
In reply to: Re: model number

Hi gijep,

Well, in that case, it may be some kind of compatibility issue with Windows. Find a friend who has a Windows device with Bluetooth and see if the Soundstep 2 speaker also misbehaves when you try to connect it. If it doesn't work, then you may want to approach that manufacturer.

HD Tech

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bluetooth speakers
by todierik / March 9, 2013 4:47 PM PST
In reply to: Re: model number

It happens when you update your drivers (WiFi or Bluetooth). If you reset your tablet to factory defaults, it works. I contacted support for older drivers to prove my theory, but they could not provide me with one. To reset your tablet to factory defaults, go to Settings, Your PC Settings, General. Try it.

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Answer
hi sir. will u please help me fixing my bluetooth?
by jell_m / November 3, 2014 12:29 PM PST

after i upgrade my laptop from win8 to win8.1, my bluetooth stopped working. my complete model is NP270E4E-X06PH. thank u.

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