Samsung forum

Rant

Samsung 64" Plasma Cracked

by mar4ever2002 / November 19, 2012 10:53 PM PST

My 64" Samsung plasma television cracked while watching it and now Samsung tells me too bad we will not cover this under your warranty. This tv is not even a year old and I paid $1800 for it. They say the crack which runs from edge to edge was caused by applied force. However no one or anything touched the television. Can someone help me with a contact or something to move this higher up in the company? I wanna my tv fixed or replaced, I believe I deserve this. After reading all the threads on this site it clearly is a Samsung defect. Soemone help me please.

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Tracking Number
by mar4ever2002 / December 4, 2012 1:24 AM PST

Here is the tracking number if someone could please help me.

4116914376

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Samsung 64" can be cracked irreversibly by a plastic toy
by eugene_eugene / February 6, 2013 10:46 AM PST

I believe they do it on purpose. It's a no-brainer to put a protective piece of
glass in front of the screen, but why do it when you can charge $$$$ for a
replacement screen? I had my own screen destroyed by a 6-year old who
threw a 4-oz remote at it. The crack was barely visible but the screen is dead.
I did not repair and will not buy a Samsung TV again.

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