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Samsung 55" TV UN55ES7100 Not connecting to Internet

by webmaster1987 / August 31, 2013 10:11 AM PDT

My smart tv isn't being very smart (just had to say it).

It's picking up the router, but when I enter my security key (or password, whatever you want to call it), it doesn't connect.

Then it shows the IP settings, and they are set to 'Obtain Automatically' but it hasn't obtained anything!

We've reset/restarted the router and the TV, multiple times. The router is directly under the TV.

The router connects to my phone, Nexus, and Laptop.

My router is Netgear WNR1000v3.

Please help, I've run out of ideas!

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TSG
by Highland_Logan / August 31, 2013 11:04 AM PDT

First thing I would do is see if it works wired. Then you would know for sure it's a wireless issue. If the router is as close as you say, and that's not a big deal to check. Second, I would check the Samsung Trouble Shooting Guide. Here is a link to your model. Just follow through the links to weed out your problem and get the right solution. Book mark this link, you will find it invaluable, and a great reference.

Best of luck

Frank

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Re: Samsung 55" TV UN55ES7100 Not connecting to Internet
by Samsung_HD_Tech Samsung staff / September 4, 2013 1:48 AM PDT

Hi webmaster1987,

Frank has several good suggestions. I'm particularly keen that you check with a wired connection to see what happens. If that works just fine, then you'll want to mess with your wireless broadcast settings somewhat. The best starting point would be to make your password shorter and then try different encryption types.

HD Tech

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