I forgot to mention that, during the 'cleaning process' of my father's computer, they acquired access to all of his files, passwords and accounts. He will now have to change banks and many other things in a vain attempt to avoid their phishing. Check out this complaint that was already filed, http://grahamkmem.wordpress.com/2008/07/31/fraud-alert-internet-scams/
I Google searched it and was appalled at the number of complaints, I know it's not your fault, but this could be devastating to my father.
I was surprised to see that cnet had actually endorsed sammsoft!
My father, who is 72 and trying to independently manage his own life, fell for their scam to 'try a free download to help your computer run faster and check for any viruses'. Not only did this download find viruses and other errors that do not exist, but they charged his account over $100!
All of their links lead me back to square one with no way out of the maze so far, though I'm still looking. One of their posts boasts a 100% money back satisfaction guarantee which I have not been able to find any other reference to so that I can help him get his money back.
If I am in error and you did not endorse this company, I apologize, however, if you did endorse this company, please tell me how to get his money back and uninstall their software.