Internet Service Providers forum

General discussion

RR Speed Drop?

by Venomhonda / March 6, 2012 12:48 PM PST

I've had RoadRunner for several years. A few years ago, I updated my Cable Modem to a new DocSis 3.0. I had an awesome jump in performance (paying for 10/1 service, and I was getting 28/1 at peak). I noticed around Christmas a lot more lag in my downloads (My videos take longer to buffer, Xbox games lag). I called RR and they said that as long as I was getting what I was paying for, they could not check anything. Now I'm getting like 9.96/.96. Is it because RR upgraded to a new node? My download seems irratic, but upload is smooth. My router is a Netgear N450, and everything major is wired, except Iphone and Ipad. Anyone notice the same problem?

Post a reply
Discussion is locked
You are posting a reply to: RR Speed Drop?
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: RR Speed Drop?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
(NT) Or more folk are using the net for video play?
by R. Proffitt Forum moderator / March 7, 2012 12:34 AM PST
In reply to: RR Speed Drop?
Collapse -
Yeah, maybe RR is wise to us DocSis 3 user.
by ahtoi / March 7, 2012 5:07 PM PST
In reply to: RR Speed Drop?

and like they said, as long we are getting what is promise then we shouldn't complain. Glad you let us know. I was about to buy one of those docsis3 modem.

Collapse -
All I can say is me too!
by Coryphaeus / March 8, 2012 10:05 PM PST
In reply to: RR Speed Drop?

I was paying for the 15/2 Meg with 20 Meg "speed boost". When I upgraded my modem to a Cisco DPC3000 Docsis 3.0 I got blistering speed. I was so proud of my speed I took a screen shot. Here is a screen shot of my download burst speed:

I was getting a solid 30 Meg down, 1.7 up and happy as a clam. About the same time as you I noticed my speed dropped to 12-14 Meg and I called Road Runner. Got the same story as you. So I pitched a fit until they sent a tech out. I got a song and dance that everything was OK. I asked him if a new node had been connected and he tried to treat me like a newbie. When I demonstrated I knew what I was talking about, his only response was, you're getting what you are paying for. I never got a straight answer on their adding a node or why my speed dropped.

Collapse -
Good to know
by Venomhonda / March 9, 2012 6:24 AM PST


I'm thinking they have been adding fiber nodes to upgrade to the Docsis 3.0 standard. I read somewhere that they were doing this. It really ticks me off, I think that $45 for 10/1 service is way to expensive to have to put up with buffering and lag. We have fiber internet in the area, but they haven't installed the cabling where I am (it's less than 1/2 mile away). I am switching as soon as it's available. I hate waiting or missing my shots!

Collapse -
RR speed
by everettjte / April 8, 2012 1:51 PM PDT
In reply to: RR Speed Drop?

as more and more folks get modems with DOCSYS 3.0 they will suck the bandwith. when you were the first (only) one with a big straw you were happy. now ISPs are monitoring your total download for volume and restricting those. it is just the next ploy.
you have to pay to play.

Collapse -
Hello Friend!
by Pinksink / April 14, 2012 1:13 PM PDT
In reply to: RR speed

I do not pretend to be well versed in networking...wish I were.
All I do know is that as they have added faster and faster levels such as "lightening" to our unfriendly "hello friends" who never provide the service they guarantee (tv or internet), the other levels have gotten slower and slower. Funny how the lower levels used to get faster u/l & d/l speeds than the higher offered services that are now offered. And as we continue to raise/pay more for the higher levels, they introduce more and slow us down till we fold and pay higher prices again.I remember my son being able to game online, while I browsed.Now neither of us can do either! Even when you look at what the speeds/levels are listed as being capable of doing, unless you take the highest offered service, you can not do more than email or light browsing. I do not understand how they get the monopoly on areas.
Sorry...just venting, fed up with RR and BH and my so called "hello Friend"s. You see I live in a Dimhouse!

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions


Big screens for the big game

Still looking for the best TV deals ahead of Sunday's game? Here are our top three big screen picks.