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RoboForm Auto Logoff does not work.

by Sukki007 / July 23, 2007 2:15 PM PDT

This problem didn't always occur. I can't pinpoint it exactly, but it was sometime after the last couple of RoboForm or Firefox updates, or after upgrading to TrendMicro PC-Cillin 2007. Narrows it down, huh? I know I have the Auto Logoff set correctly, to log me off after 240 minutes. I'm on a PC running Win XP2 Pro, with the aforementioned Security program and the latest versions of RoboForm and Firefox.

I contacted RoboForm for support with this. In true Software Support Idiocy form, the first response was how to set Auto Logoff, which I had already told them was set for 240 minutes.

The second response, they told me "you have an application running on Vista that is not allowing your system to Idle, which you will notice as other programs which depend on idle time will also not be working." Naturally, I had already told them that I was running Win XP2 Pro, but do they read? Nooooooo.

The third time, I told them that there is not a single program that is not working properly, except for RoboForm. Herewith, their third response: "You have an application which is not allowing your computer to enter the IDLE state, or is pulling your computer out of the idle state, and this resets the counter used by RoboForm."

My questions, then, are 1) Why isn't RoboForm AutoLogoff working? The rest of RoboForm works just fine. 2) If it is indeed an application that doesn't let my computer enter the idle state, how come I don't notice this with anything else, and finally 3) How would I begin to check what and where this program is?

Thanks for slogging through this long post!

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Sukki007
by tomron / July 23, 2007 3:01 PM PDT

Did you set Auto Logoff?
Do you have Vista?
Are there other programs that is not working properly?

I couldn't resist. Laugh

In this link there is a mention of When will version for new Firefox/Mozilla come out?,not sure if this is your issue,just a thought.

"How would I begin to check what and where this program is?'

It should be here,start>programs>AI RoboForm>Uninstall

It should also be in add/remove.

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Thanks, but issue isn't addressed...
by Sukki007 / July 23, 2007 3:18 PM PDT
In reply to: Sukki007

but I'll keep this for future troubleshooting issues. I'm sure it will be useful in the future.

I did ask if this could be a bug, and they assured me that it isn't. But what do they know? They can't read.

Liked you attempt at humor!

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Sukki007
by tomron / July 23, 2007 3:36 PM PDT

Sometimes it can be a bad install and reinstalling solves it.

I figured if the link I provided didn't help you now,it may help you in the future.


Tom

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irony
by snowonder / October 12, 2011 10:53 AM PDT
In reply to: Sukki007

thanks for your amusing post. we've all been there! I've often wished I could find the programmer/business manager who designs these support systems and force them to sit thru it themselves!

Ironically, I would like my computer to do what yours does. I don't need it to logoff since it is safe computer. But Roboform won't let users choose to do this or anything less than a 360 minute auto log-off period. So, if I just use a password once in a while, I have to enter a password anyway, almost as if I had no autofilling system. Seems like it should be up to us not the software.

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