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Robert. Firefox browser

by getmeinvolved / March 12, 2012 1:00 AM PDT

When I download an upgrade with CNET TechTracker within the Firefox browser I get multiple pages opening and have to quit Firefox to stop them.
Another problem carrying out a download request, a continuous tab line opening showing cbsitt:// . . . .
Any ideas?

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All Answers

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Answer
Troubleshooting this issue
by CNETSupport / March 14, 2012 7:32 AM PDT

Hello getmeinvolved,

I see that you did submit a support ticket for this issue, but just in case you missed our response to that message, these steps should resolve the problem:

1. First be sure to set Firefox as your default browser, if it is not already.

2. In Firefox, select Preferences.

3. Scroll down until you see "cbsitt" in the left hand column. Go ahead and click on cbsitt to highlight it.

4. In the right hand column drop down menu, choose "Use TechTracker (default)" if available, and you should be able to download correctly.

Regards,
Jen
CNET TechTracker Support

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Didn't work for me
by nedsram / March 14, 2012 7:02 PM PDT

This didn't work for me. I already had cbsitt (note in Options->Applications) set to "Use TechTracker". I have now set it to "always ask". Watch this space.

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More...
by nedsram / March 14, 2012 7:08 PM PDT
In reply to: Didn't work for me

Now it opens a single blank tab, then prompts me again. This will loop endlessly until I select Cancel.

I'm sure that it originally opened a download box, where I could choose where to save the file. I also vaguely recall a set of options where I explicitly asked it to use Firefox, which appeared when TechTracker was updated - which is when this problem started. Unfortunately I can't recall the details or find this option dialog any more.

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