49 total posts
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I wonder why you used them for 4 years of they are bad?
I indicated for the first 4 years things were fine. I also indicted after I started receiving problems I was stupid not to have left them. Switching hosting companies can be a hassle and I got lazy hoping things would stabilize with them but that did not happen and I paid for it.
I Concur - Webhost4life is Not Good At All
We have had very similar experiences. Webhost4life were reasonably responsive up until about 6 months ago. They use to answer the phone now it goes dead after 8minutes of being on hold. The CEO could give a damn about the problems and yes, all they can say is "we are sorry for the inconvenience". Needless to say we have already started the migration of our site to another host.
Webhost4life is DOWN ! So is Your Site !
I am currently the owner of a DotnetNuke portal down for over a week
after being sent an email saying that
" Your site has been migrated to the new system, after extensive testing"
I got one one that said
"your site is down, we have no idea how long it will take us to fix the problem"
That was 4 days ago ! It is still broken.
Do not touch this with a barge pole !
I'm having a very similar problem
I'm the designer and owner of www.chantiquejewelry.com
Over a week ago my site went down without any warning. I immediatly contacted tech support but they were unable/unwilling to help. I recieved an e-mail later that night saying that my site was migrated to the new platform. Problem is that the website on the new platform was some copy of my website from over a month ago! I continually contacted tech support to get them to fix the issue. Each time they said that it would be fixed in a few hours and it never was. I had to then manually move my site over to the new platform. After doing this I found that I could not login to my website because somehow forms authentication was broken on the new platform. I wrote back and updated my ticket but no action was taken all weekend. Finally on monday I called and asked for a supervisor who put me in touch with their "Top Technician" he moved my domain back to the original site. My site ran for 2 days on the old server but today some idiot decided to transfer it to the new server again without my permission or knowledge. Again I contacted tech support and was told it would work again in 15 minutes. Well that was 5 hours ago now. Website still broken. Has anyone thought of a class action suit against these guys? Is there any legal recourse we can take?
was moved to new platform and now it's welcome to hell!
I have been with webhost4life for a couple of years now, I was happy with them up until they moved my domain to their new platform, now it's totally erratic, extremely slow. After spending a lot of my time chatting with them, going back and forth to their support center, I'm giving up, I feel that they are listening to the real issues and I'm going in circles with them. Before I was moved to their new platform, I would have recommended them, today I would recommend to stay away from them.
Repost: I will second this. Big time. I never would beleive
Posted by: mimosa495
I have to second this comment in a big way!!
I have a number of my own sites and client sites sitting on the old webhost4life platform, and they have always been ok. So I have referred my clients to them. But the new platform is crazy bad.
I just put a new client on there just over 1 month ago. We spent over 1 month trying to get a 1 page site up and running.
The technical support on the first level is none existent. I have had many conversations and ALL responses are cut and paste. I think first line technical support is a machine.
Second line technical support is slow. 24 - 72 hours for a response. And then, they don't read the question and give another canned response that makes no sense and you have to wait another 24 - 72 hours.
I was spelling out problems down to the letter, and they still wouldn't read them.
Once we finally got the sites up and running, they would go down arbitrarily, and once again you have to wait 24 - 48 hours for a response. Like I said, chat tech support, level 1 is completely useless.
I have yelled and screamed. The old control panel or system still has the old tech support, which at least is responsive and valuable. I have told them about the problems as well, but got no where.
We have just moved that one client to a new host, but because we fought the problems for over 1 month, we now have to fight for a refund.
Because I recommended my client to them, I have done well over 40 hours of free support an extremely small site. The support costs (if I was billing) would have been about 6 - 10 times the actual cost of their site.
I honestly never would have believed it if I hadn't seen it myself. I am so happy to have found this posting, because I was seriously beginning to doubt my sanity.
The remainder of my sites work (because they are on the old system), but I am moving them as well.
Link removed. No advertising please.
Class action suit?
I started a blog earlier this week titled: "WebHost4Life Class Action Suite" It's an attempt to see if this problem is extensive enough for customers to receive compensation.
I'm not an attorney. I have 2 sites hosted at WebHost4Life. The migration of my sites has been painful, to say the least.
oops - incorrect url for WebHost4Life Class Action Lawsuit
The blog titled: "WebHost4Life Class Action Lawsuit" is at
Problem is that this link is a blog. It's got some information on it that is helpful but we need a place where people can post their personal stories at as well.
Blog: WebHost4Life Class Action Suit
Yes, I know that and tried to do this under the first Post:
"Describe Your Hosting Problems At WebHost4Life"
If that doesn't suffice, or others feel as you do, I could start a list.
so what is a good hosting alternative... I am mainly looking for email system such as the smarter mail for multiple domains..
Webhost4Life.com - Continued disasters
Webhost4Life is having more than their usual share of disasters, and their usual share is awesome.
At two of my sites, AJAX controls that had worked previously have become inoperative. They're telling me 24-48 hours to put right what had worked. At one of these sites, I can't make updates either. Estimated fix on this problem is also 48 hours.
But there's more... a technician in Phoenix has just informed me that I'm the only person he knows of using AJAX.
Sometimes it only takes one comment like this to get to the bottom of a nest of problems. What I conclude is that Webhost4Life employees are incompetent on a wholesale scale.
The online chat support used to be based overseas. Presently it appears most of their support is in the U.S. and Canada. I have spoken with people in Arizona, New Brunswick and Prince Edward Island in recent days.
Trust me a comment like that would have made me blow up. I've witnessed cases like this first hand. One chat support operator told me that my site couldn't be moved back to the old server a day after a manager told me it could be. I've had better luck dealing with IRS operators than these bozos.
I was told the same thing
After a new site of a client being down for WEEKS, and at first being told it as my fault (even though I have serveral sites, and know what I am doing), they finally admitted they have a known problem.
I told them to move back to the old server, where everything was fine. And I was told "No, we can't do that".
We (my clients and I) suffered it out because moving to a host is a pain and we thought once the issues were fixed we would be ok. But, its still down over 50% of the time, so we are in the process of migrating anyway.
We have had EzineArticles declined because of them being down. Any one who knows anything about ezinearticles premium status (something me and my clients rely on) knows this is NOT a good thing.
Avoid these guys like the plague. Your business could depend on it.
SEO For Less
Webhost4Life's failure to notify of critical info
Failure to notify of critical info prior to transition
I have just spoken with another technician who advises that he doesn't know when critical problems are going to be resolved.
During our discussion, he informed me that prior to the transition WebHost4Life informed me of the need to change to notify my domain registrar of new DNS settings. He gave me the date of the e-mail that supposedly informed of this need. I found the e-mail, which was sent on Jan. 13, 2010 at 12:14 pm, CST.
Contrary to his statement, it does not contain a single reference to a need to change my DNS settings with my domain registrar. WEBHOST4LIFE DID NOT NOTIFY ME OF THIS BEFORE THE FACT.
It also, while we're on the subject, does not contain a single reference to pointing my e-mail handler (which happens to be Outlook Express) to a new WebHost4Life server in order to receive and send my e-mail. I had to find this the hard way after my e-mail failed. WEBHOST4LIFE DID NOT NOTIFY ME OF THIS BEFORE THE FACT.
As usual, WebHost4Life's technician denies that there was a problem. He does not realize that he is the problem. WebHost4Life would be better off without his services in my opinion.
During the course of our angry conversation, I did make one rash statement. I said that if some veep of Webhost4Life wants to commit suicide over the problems he has caused, I won't stop him. What I should have said is, if I know that he's about to jump off a tall building but can't quite do it, I'll be happy to provide the necessary shove.
CNET MODREATORS ?
guys go to ripoffreport.com and other websites to vent. Some of the venting is far beyond that an average person coming to take advice and contribute can take. Shame on you guys and shame on Cnet.
No shame here
Reading this discussion it seems these members have genuine concerns over this web hosting resource and are discussing it here.
I see no shame in that.
far more than simple venting
one of them said,
"During the course of our angry conversation, I did make one rash statement. I said that if some veep of Webhost4Life wants to commit suicide over the problems he has caused, I won't stop him. What I should have said is, if I know that he's about to jump off a tall building but can't quite do it, I'll be happy to provide the necessary shove."
means nothing? to me this is far more than venting and completely uncivilized.
Sadly such things are sometimes said.
When we rely on some resource and it fails, and the problem is entirely out of our hands, then sometimes our anger and desperation gets the better of us.
It's human nature I suppose.
I see nothing in this discussion so far that would cause the Moderators to 'take pause' and consider further action.
67,000 customers at risk...and we should keep quiet?
This is not ranting. This is a meltdown of WebHost4Life
I am not saying anything supporting webhost, I don't know them , never used them, probably never will.
I am certainly against some of the harsh words some of the folks here use. It is not the question if that rep was trying to help or not. It is the question of how low some buyers can get. I completely side with the buyers, however its completely appalling to be treated and abused that way.
Shame on you guys, If I have had a problem, I would take my business away, but not get personal. Employees are human and they live on internet too! Some of them will take it and smoke it out. Some of them will give it back in forums, complaint sites - with your and your company name on it.
This sub-thread banned.
I am banning this sub-thread.
Any further posts here, or elsewhere in this discussion of a similar nature, will be deleted.
Sorry but I can't allow personal threats of any sort.
I understand the frustration in this discussion, and the recent post doesn't help, but we will keep this discussion civilised please.
Discovery of another problem at WebHost4Life
I also see that two Silverlight applets at www.cross-comp.com are missing. So far,
a- The site can't be updated.
b- Ajax controls at the site don't work.
c- Silverlight at the site doesn't work.
All of this had worked for several years. This ASP.Net based site has been there since 2006 and replaced a L.A.M.P. based site at another Web host. However, the technology is not the problem. Webhost4Life is also experiencing failures with its hosted LAMP sites as well.
But the site *is* there, and sometimes comes up faster than before.
That much credit I must give them. Other times, it doesn't come up at all, lest I give them too much credit.
As for my humor, they did take my money and are not giving me what I paid for and the people tasked with providing support just are not up to the task. That's the crime.
They Do Suck
Yeah, I hate their new control panel. I had to manually set my PHP settings via php.ini to get my sites to be operational again. The customer should never have to play with this. I too was not warned about the switch. The new control panel is more complicated than the old one, and I also don't like the new email system. Now they're using a cheap free one (Squirrel mail) as oppose to Smartmail, which I actually liked.
Manual Migration Option Should Be Seriously Considered
My sites are about 90% thru the 'automatic' migration process. Of course, this automatic process had crashed my sites. If I would have had some indication of just how poorly the automatic process was going to proceed, I would have opted for manual migration.
What I'm saying is, if current WebHost4Life customers have NOT YET entered the 'autmatic' mode, they should go for the manual migration.
I think that is a good point.
WebHost4Life Community Site
All, I went and set up a Ning site to provide a central location for feedback about WebHost4Life. It's at http://webhost4lifecustomers.ning.com
I've had my share of issues recently with this company, and I notice a lot of scattered discussion. If we can centralize this, I think it will be easier to understand what's happening.
Hosting Ownership Change Monitoring
The ning is good idea.
Can we go a step further...?
Buying and selling hosting companies is very active market. To get some idea of this market see:
I've been thinking along the line of a monitoring site for ALL hosting company migration problems that occur following sale of the company. Typically this is when most customers take a big hit. If this process is closely monitored across the industry, then customers won't be blind-sided as we have experienced with WebHost4Life. Also, the new owners would be aware that their migration process is being watched closely by folks who understand the migration process and will alert the industry if it is causing major problems for the current customers.
Is it possible for you to rename your ning? Such as "Monitoring Web Hosting Ownership Changes". And begin a new thread, titled: "WebHost4Life New Ownership Migration Problems"
As new ownerships occur, your members can begin a new thread for the new owner.