I'm very sorry for any inconvenience this may have caused you. For servicing, here's the thread where you can get details on setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/
If you want to buy it yourself, you can do so here: http://www.samsungparts.com/Products/Parts_and_Accessories/RF268ABRS/XAA/Default.aspx
The plastic parts that hold the shelf above the two pull out drawers broke (about a year 1/2 into owning it - disappointing!). How do I order replacement parts and is it better to have a service person come install the shelf or can we do it ourselves? Thanks in advance!