Computer Help forum

General discussion

removing Ad-aware

by patty63 / April 4, 2006 12:35 AM PDT

I am trying to install a new internet security software. It says my spyware can't install because there is a conflict with Ad-aware. I tried to unistall Ad aware, but I get this message "Could not open Install.log file". How do I unistall this program? I emailed the company, but haven't heard anything back from them.
Thanks!
Patty

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Reinstall
by joesmithers06 / April 4, 2006 1:26 AM PDT
In reply to: removing Ad-aware

Every now and then this sort of thing happens, and one of the simplest fixes is to reinstall the program and then uninstall it. Reinstalling should restore the log file needed to uninstall.

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Reinstall doesn't fix it.
by patty63 / April 4, 2006 3:58 AM PDT
In reply to: Reinstall

Actually, that was the first thing I tried doing and it didn't work. I still get the ''Could not open Install.log''. Any other ideas?
Thanks!

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Patty, Uninstall Instructions From Lavasoft
by Grif Thomas Forum moderator / April 4, 2006 4:08 AM PDT
I am unable to uninstall my Ad-Aware program. I get the message "Can't find Install.log"

If you wish to remove our product, try these alternatives:

1. Click "uninstall Ad-Aware" in the lavasoft folder of your start menu
2. If it does not work, open your control panel, click add/remove programs and locate Ad-Aware SE
3. If it still does not work, locate and run (double-click) the file "unwise.exe" (the .exe might not be shown). It should be found in C:\program files\lavasoft\Ad-Aware SE [Personal/Plus/Professional]\

If that does not work, or if you get a message saying something like "Can't find Install.log," perform a manual uninstall, which is not a very difficult procedure. Do the following:

1. Click on "my computer" and navigate to your Lavasoft Ad-Aware folder (C:\program files\lavasoft\ad-aware \
2. Run the file unregaaw.exe
3. Delete the entire ad-aware folder
4. Delete your Lavasoft Ad-Aware link in your start menu (if present)
5. Delete the Ad-Aware icon(s) from your desktop(if present)
6. Navigate to C:\Documents and Settings\[User Name]\Application Data\Lavasoft and delete the entire Lavasoft folder.
7. Empty your trash bin
8. Reboot.
______________

Hope this helps.

Grif
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removing Ad-Aware
by savethetatas / September 25, 2010 12:02 AM PDT

It worked for me to delete the Lavasoft folder in Documents&Settings first then in Program files, icons on desktop & startup menu, then empty recycle bin.

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can't remove Ad-Aware
by jl_s / July 27, 2012 1:57 AM PDT

ther is no file unregaaw.exe

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That's Because The Thread/Post Was From 2006
by Grif Thomas Forum moderator / July 30, 2012 8:32 AM PDT
In reply to: can't remove Ad-Aware

The version of Ad-Aware being discussed is an older Ad-Aware SE version. Ad-Aware has changed and I've not been able to find a specific Lavasoft removal tool. In fact, their forums seem to recommend third party removal tools such as the one below:

Download the "freeware" version or Revo Uninstaller (unless you want to pay for it) and run it per their instructions..:

http://www.revouninstaller.com/revo_uninstaller_free_download.html

Hope this helps.

Grif

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try this..
by tweed81 / April 4, 2006 1:30 PM PDT
In reply to: removing Ad-aware

hello. try this..
-start
-control panel
-add or remove programs

and from there you can get it.

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