Computer Help forum

General discussion

removing Ad-aware

by patty63 / April 4, 2006 12:35 AM PDT

I am trying to install a new internet security software. It says my spyware can't install because there is a conflict with Ad-aware. I tried to unistall Ad aware, but I get this message "Could not open Install.log file". How do I unistall this program? I emailed the company, but haven't heard anything back from them.
Thanks!
Patty

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Reinstall
by joesmithers06 / April 4, 2006 1:26 AM PDT
In reply to: removing Ad-aware

Every now and then this sort of thing happens, and one of the simplest fixes is to reinstall the program and then uninstall it. Reinstalling should restore the log file needed to uninstall.

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Reinstall doesn't fix it.
by patty63 / April 4, 2006 3:58 AM PDT
In reply to: Reinstall

Actually, that was the first thing I tried doing and it didn't work. I still get the ''Could not open Install.log''. Any other ideas?
Thanks!

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Patty, Uninstall Instructions From Lavasoft
by Grif Thomas Forum moderator / April 4, 2006 4:08 AM PDT
I am unable to uninstall my Ad-Aware program. I get the message "Can't find Install.log"

If you wish to remove our product, try these alternatives:

1. Click "uninstall Ad-Aware" in the lavasoft folder of your start menu
2. If it does not work, open your control panel, click add/remove programs and locate Ad-Aware SE
3. If it still does not work, locate and run (double-click) the file "unwise.exe" (the .exe might not be shown). It should be found in C:\program files\lavasoft\Ad-Aware SE [Personal/Plus/Professional]\

If that does not work, or if you get a message saying something like "Can't find Install.log," perform a manual uninstall, which is not a very difficult procedure. Do the following:

1. Click on "my computer" and navigate to your Lavasoft Ad-Aware folder (C:\program files\lavasoft\ad-aware \
2. Run the file unregaaw.exe
3. Delete the entire ad-aware folder
4. Delete your Lavasoft Ad-Aware link in your start menu (if present)
5. Delete the Ad-Aware icon(s) from your desktop(if present)
6. Navigate to C:\Documents and Settings\[User Name]\Application Data\Lavasoft and delete the entire Lavasoft folder.
7. Empty your trash bin
8. Reboot.
______________

Hope this helps.

Grif
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removing Ad-Aware
by savethetatas / September 25, 2010 12:02 AM PDT

It worked for me to delete the Lavasoft folder in Documents&Settings first then in Program files, icons on desktop & startup menu, then empty recycle bin.

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can't remove Ad-Aware
by jl_s / July 27, 2012 1:57 AM PDT

ther is no file unregaaw.exe

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That's Because The Thread/Post Was From 2006
by Grif Thomas Forum moderator / July 30, 2012 8:32 AM PDT
In reply to: can't remove Ad-Aware

The version of Ad-Aware being discussed is an older Ad-Aware SE version. Ad-Aware has changed and I've not been able to find a specific Lavasoft removal tool. In fact, their forums seem to recommend third party removal tools such as the one below:

Download the "freeware" version or Revo Uninstaller (unless you want to pay for it) and run it per their instructions..:

http://www.revouninstaller.com/revo_uninstaller_free_download.html

Hope this helps.

Grif

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The FREE version is Obsolete
by texaz1982 / March 12, 2016 11:43 PM PST
The Free download version from the link provided does not work and when you go to their website it says it is obsolete!  So ok. Bad on me for looking at a post that starts with "That's because the thread was from 2006".  However, the post and link were from 2012, so I thought it was still useful. And since when I followed the link it said nothing about this version is obsolete.  Now, I still have the Ad-Aware in my PC, Plus I now have an obsolete version of  Revo Uninstaller in my list of programs too.  This should never have gotten this far.  The link should have been removed a long time ago.  Now, I will see if I can uninstall the uninstaller. I sent a message to support@vsrevogroup.zendesk.com, and they replied they will look into it and contact me.
And for CNET....you provide a much needed service, but a followup on this post should be done and either remove the link or annotate that this free version is now obsolete.  The would be a nice thing to do.
OH! I forgot to say I am using a desktop PC with the latest and greatest Windows-10 upgrade.
Thank you
Barb M.

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you are asking the impossible
by renegade600 / March 13, 2016 12:47 AM PST

cnet forums is just like any other online forums online. there are thousands of posts and there is absolutely no way to keep track of all of them in case the link in them becomes obsolete. It is up to the user to use a little common sense when following old links. IMO, if they don't, they have no one to blame but themselves.

by the way, I checked the link in the post and it is good. Also it look like it goes to an updated version of the software since the specifications say it works with 32 bit versions of win10.

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This thread is from 2006 and is closing.
by R. Proffitt Forum moderator / March 13, 2016 7:48 AM PDT

To move this thread into the archives it is now closed.

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try this..
by tweed81 / April 4, 2006 1:30 PM PDT
In reply to: removing Ad-aware

hello. try this..
-start
-control panel
-add or remove programs

and from there you can get it.

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