Samsung forum


Remember "Full Model" Numbers

by Highland_Logan / August 31, 2013 8:52 AM PDT

To anyone who posts looking for a solution,

Please remember to include full model numbers, and not just for the Samsung products, but also those of other manufactures products that you are trying to have interact with your Samsung gear.

It's hard for anyone to help you, including the Samsung tech who monitors the posts, if they have no idea what you are talking about.

So if you want your questions answered in a timely fashion, without the constant back-and-forth, please include all the information you have.

Start here:
1. Use your manual. Then go to the Samsung support page and use the trouble shooting guides to solve your own problem
2. Search c|net, and other AV sites for the answer
3. No answer found, create a post
4. Post your full model numbers of all involved equipment (ALL)
5. Post the problem (in full detail)
6. Post trouble shooting you have done (helps from getting repeat answers)

Remember people want to help, don't make to so hard. And people want to help those who have at least tried to solve their own problems first. It's your issue, if you have no time to put into a solution, don't expect other to either.


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Thanks Frank!
by R. Proffitt Forum moderator / September 1, 2013 5:23 AM PDT

I'm making this a sticky for a day.

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(NT) Or a few.
by R. Proffitt Forum moderator / September 6, 2013 3:04 AM PDT
In reply to: Thanks Frank!
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spider web-like lines
by RFM1947 / August 31, 2015 10:05 AM PDT

I have a Samsung model UN40H6350 smart TV that never worked. When you turn on the set, the screen is black with spider web lines and bubble like images. Warranty is up
next month, Sept. 2015. I have been on the phone with Samsung for the past four weeks now. I have sent them pictures a number of times ( six to be exact) and they claim that they never got them. They finally called back and said that they did receive them. Today the called and said that it was my problem and will not validate the warranty.

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This is a tip thread. Be sure to post questions ....
by R. Proffitt Forum moderator / August 31, 2015 10:35 AM PDT
In reply to: spider web-like lines

Be sure to post questions for discussion in a new thread.

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by Captainfly99 / October 10, 2015 5:55 AM PDT

Had same sort of trouble,took longer and longer to switch don't use the standby switch,just unplug the t.v.and plug back in to turn on. So far comes on straight away every time.

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Try this as a new post. You forgot the full model #
by R. Proffitt Forum moderator / October 10, 2015 10:08 AM PDT
In reply to: Samsung.

I've left this post open and if too many post off topic, it may have to be cleaned and closed.
Note: Edited title.

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by Rose_White / October 28, 2015 11:56 PM PDT

thanx bro..

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Television or router ?
by Ohio513 / December 20, 2015 6:03 PM PST

I have a Samsung smart tv and the net flix will.connect to the television applications but the netflix will run slow or freezes the application witch will result to me in cutting the tv off . I would like to know how to fix this problem . Every time a movie start less then five mins in its starts to reset it self like the 23:45:56:89: then it plays again ... then after words it goes back to running slow or just freezes one again

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Please post in a non pinned thread made by you.
by R. Proffitt Forum moderator / December 20, 2015 6:11 PM PST
In reply to: Television or router ?

And don't forget:

1. Full model number (link to is best.)
2. Firmware version of TV.
3. Distance to router (20 feet or less folk for WiFi.)

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