When you boot again tap F8 and use Advanced Boot Options, and got to the Choose a Recovery Tool,
Under Choose a Recovery Tool, you may see:
System Image Recovery
Use that one!
Hello, I have a Dell Latitude E6410 with Windows 7. Unfortunately, it has become infected with many viruses - to the point where I need to wipe it clean. It repeatedly crashes shortly after being uploaded and brings me to the blue screen. I called Dell and basically they told me it will be $199 to fix [the viruses], which I cannot afford to pay. I have all of the original discs that the computer came with, so re-installing all of the software should not pose a problem. I am looking for steps to correctly reformat my hard drive/computer. Please be very specific and try to state things as simply as possible, as I am not the most handy computer person.
As a side note, please do not suggest that I call Dell, as I have already done that. They have told me that I cannot be helped unless I pay, and I would rather throw my computer into a river then pay them anymore money. I have three Dell laptops and three Dell desktops currently in the family household and have been a loyal customer for years. The fact that I am refused assistance without fronting money is dispicable and egregious, and in the future my family and I will probably look elsewhere for our computer needs.
But all aside, I would greatly appreciate any help/insight that anyone has to offer. In desperate need of help, Alex